Specialist: Client Experience Management

The IDC client experience management team focuses on the overall client experience by performing client surveys, analyzing client feedback, and operational data to identify client pain points, identifying and designing opportunities to improve the client journey and create an enhanced client experience. The team does this in collaboration with...

Job purpose: To influence the understanding and thinking of client and consumer behaviour through foresight, customer insights and analytics, enabling business to achieve its objectives by putting Client first. To operationalize Client Experience strategy and enhance client user experience based on identified gaps in client journeys and voice of client and...

Our client is looking for a Customer Experience Specialist to oversee the customer operating and customer loyalty programmes and events. **Responsibilities**: - Development and management of a customer loyalty programme for the company and create lifetime value through the programme. - Evaluate the performance of the programmes and investigate...

Are you a tech-savvy individual with a passion for solving complex IT challenges? Do you enjoy working in a fast-paced environment where your skills can make a significant impact? If so, we have an exciting opportunity for you! As an IT Specialist at Raid Risk Management, you will play a crucial role in maintaining and optimizing our company's technology...

We're looking for a skilled Client Onboarding Specialist to join our team at HR Studio.Key Responsibilities:Client Service Management: Set expectations and deliver service for a portfolio of clients who are onboarding, offboarding, or making changes to their healthcare benefits.Requirements Gathering: Collect and document requirements for each client's plan...

Job SummaryInvestec is seeking a highly skilled Client Maintenance Specialist to join our Client Operations team. As a key member of our team, you will be responsible for ensuring the accuracy and completeness of client information, while also managing the activation of products and services.Key ResponsibilitiesUpdate client information on our systems and...

About the RoleWe are seeking a highly skilled Client Onboarding Specialist to join our team at HR Studio. As a key member of our implementation team, you will be responsible for ensuring a seamless onboarding experience for our clients.Key ResponsibilitiesClient Service Management: Set clear expectations and deliver exceptional service to a portfolio of...

**About Sanlam Corporate**: - Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and...

Job SummaryAs a Client Maintenance Specialist at Investec, you will play a critical role in ensuring the accuracy and completeness of client information. This involves updating client data on various systems, addressing operational issues, and collaborating with internal stakeholders to ensure regulatory compliance.Key ResponsibilitiesUpdate client...

About the Position... We are seeking a Client Integration Specialist who will play a crucial role in the onboarding and offboarding processes, software setup, training, and troubleshooting for our clients. This position involves providing support before, during, and after implementation, developing training materials, and ensuring adherence to the...

**Introduction** - Momentum Securities provides a full range of stockbroking services supported by strong management and administrative capabilities. We pride ourselves on product innovation and client service. One of our key strengths is our ability to devise solutions for your individual needs, with all our expertise at your disposal. We provide a full...

About the RoleWe are seeking a highly skilled Client Group Solutions Manager to join our team at FirstRand Bank Limited. As a key member of our team, you will be responsible for enabling business to identify opportunities to expand existing business or generate new business through interacting with clients.Key ResponsibilitiesEnable business to identify...

**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group,the group enables business and people from all walks of life to achieve their financial goals and life aspirations.**Role Purpose** - Effective execution of...

**ROLE PURPOSE** To ensure that there is an attainment of the business unit’s objectives, the creation and maintenance of the infrastructure, the establishment of standards of service, and the provision of amenities that create the working environment that supports the operating needs of all tenant. **MAIN OUTPUTS** - Ensure the day-to-day provision of...

**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Effective execution...

**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Effective execution...

**Job Summary**The Customer Experience Specialist is responsible for ensuring the seamless execution of operational aspects of the customer journey, encompassing:• Enrolment and sales order processing• Responding to customer inquiries and providing exceptional service• Maintaining accurate customer data and records• Collaborating with the Call Centre...

Job SummaryWe are seeking a highly skilled Client Partner to join our team. As a Client Partner, you will be responsible for building commercial solutions for managed services and design deals that meet our client's needs and ensure win/win solutions for both our clients and our business.Key ResponsibilitiesGenerate demand by assisting clients to identify...

The Customer Experience Specialist is responsible for ensuring the seamless execution of consumer interactions, encompassing enrolments, sales orders, and exceptional customer service.The ideal candidate will be a detail-oriented professional who can quickly grasp our end-to-end process and deliver outstanding customer service while adhering to policies and...

We're looking for a driven, sales and client inspired, team-focused Head of Sales & Client Experience Delivery, who is excited to own the delivery of exceptional client experience throughout the client journey. This will be delivered through the sales execs and digital nurturing of our client base, bringing new ideas on how to innovate on digital...