Campus IT Technician

4 weeks ago

Cape Town, Western Cape, South Africa CTU Career Chatz Full time

Job Summary:
To ensure that campuses are operational from an IT perspective and the highest standards are kept. The role of the Campus IT Technician is to make sure that employees as well as the companies' clients have a good experience on campus from joining the company to completing their stay. Troubleshooting issues will be key in performing your duties. Will provide the overall first-level support for staff and clients as well as take ownership of IT at the campus. Monitoring the campus IT infrastructure will be crucial in this position as reporting on issues and incidents. Responsibilities also include installing software, updates, hardware troubleshooting and repairs, and IT assets. Works within the IT Department for the achievement of customer (employee and student) satisfaction, revenue generation, and long-term goals in line with company vision and mission.

• Administration

• Implement standards

• First level support

• Stay relevant with market technology that improves productivity of all employees

• Support all staff on systems used in CTU

• Ensure minimal system downtime

• Install updates and patches

Ethos and Values:

• To ensure the vision for CTU is shared, understood, and implemented effectively.

• To demonstrate a commitment to professional learning and continuous improvement

• To model CTU's commitment to excellence, independence and opportunity in everyday work and practice.

Duties and Responsibilities:

• Work closely with the Head Office IT Administrators to ensure maximum staff and client satisfaction.

• Updating of documents and tickets being worked on.

• Working against strict deadlines as set out in class schedules, meetings, discussions, and events.

• Demonstrates technical skills and product knowledge in all areas.

• Maximizes all opportunities in the process of finishing a ticket, project, or task resulting in satisfied customers/colleague.

• Assists in the implementation/execution of the company development plans as needed.

• Maintains accurate records of all tickets resolved, tasks done, resolutions followed, projects and time spent on all activities.

• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

• Maintaining and developing relationships with colleagues in person and via Video calls and emails.

• Responding to incoming email and phone enquiries and tickets.

• Representing the company at trade exhibitions, events and demonstrations if required.

• Reviewing own performance, aiming to meet or exceed current work done.

• Gaining a clear understanding of customers' or colleagues' needs and requirements.

• Might be required to help at other campuses to ensure the campuses perform on an optimal level.

• Be energetic and hardworking and should be able to communicate well with colleagues.

Addition to the above the following will also be your duties and responsibilities, but not limited to

• Perform delivery, physical setup, installation, troubleshooting and repair of all IT hardware, software, and networking.

• Train users on software applications and systems.

• Troubleshoot issues and outages.

• Respond to equipment failure and report within an hour. Digital Signage, Conference equipment,

• Conduct an inventory count once a month to keep track of equipment.

• Network cable and points must be in working condition.

• Projectors must be mounted to the ceiling in each class.

• Network equipment must be installed or mounted as required.

• Follow up on repairs sent in.

• Fill in daily check list of equipment availability

• Reset of student Office 365 account password within hour of query received.

• All Desktop PC must have side panels and be pop-riveted.

• Store equipment that is not being used in the IT server room, or allocated room.

• Equipment sent back to HO or other campuses must have all accessories like cable accompany it. (Movement Form).

• Attend weekly I.T (Information Technology) meetings.

• Server room must be always neat and tidy.

• Report any stolen equipment to the Campus Operational Manager (COM) and ICT Manager immediately.

• First respond to tickets within 2 hours

• Make sure that staff data are synced with the online services.

Internal / External Cooperation

• Maintain contact with all peers in the market area to ensure highest levels of client satisfaction.

• Demonstrate ability to interact and cooperate with all company employees.

• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

• Maintain professional internal and external relationships that meet company core values.

• Proactively establish and maintain effective working team relationships with all support departments.

Experience, Qualifications and Competencies:

Experience:

• 1-2 years' experience working with IT equipment, inventory and first level support.

• Strong understanding of audits, inspections and comparing data is required.

• Proven ability to achieve goals and deadlines.

• Must also be willing to work on a flexible schedule.

• Punctual on documentation

Qualifications:

• Microsoft 365 International exam (Advantage)

• NQF 4 (IT Tech support), CompTIA A+ and CompTIA N+

Competencies:

• Advance reading,

• Writing and arithmetic skills,

• Effective written and verbal communication skills,

• Interpersonal skills,

• Customer service skills,

• Analytical skills,

• Assertiveness,

• Computer skills,

• Consultative skills,

• High energy level,

• Flexibility/Adaptability,

• Influencing skills,

• Initiative,

• Innovation/Creativity,

• Learning ability,

• Motivation,

• Record keeping

• Problem solving/Decision Making.

• Sensitivity

• Tact

• Team Skills

• Technical Knowledge/Proficiency

• Tenacity

• Tolerance of stress

Relationships

This position will be trained by the IT Manager and Head Office IT Administrators with ongoing support and supervision. Primary support will be given by team members from other campuses. Secondary support will be given by the Senior IT Administrators. This position reports to the Campus Operational Manger (COM).

Start Date: 27 January 2025

  • IT Field Technician

    1 day ago

    Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    IT Field TechnicianLocation: Colesburg, Middelburg, Eastern CapeMust have their own vehicle.Duties & ResponsibilitiesTroubleshootDesktop SupportInstallationsAsset managementDesired Experience & QualificationsMatricA+/N+/MCSEIT Qualification NQF5- NQF62 to 3 years IT experienceMUST HAVE OWN RELIABLE VEHICLE#J-18808-Ljbffr

  • Field IT Services Technician

    24 hours ago

    Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    About the Role:IT Empowerment Consulting is seeking a skilled IT Field Technician to provide technical support and services to our clients across Eastern Cape.The successful candidate will be responsible for troubleshooting, desktop support, installations, and asset management. Must have their own reliable vehicle to travel to client sites.Key...

  • Service Desk Technician Gauteng

    23 hours ago

    Cape Town, Western Cape, South Africa Datafin IT Recruitment Full time

    Job Title: Service Desk TechnicianWe are currently seeking an experienced Service Desk Technician to join our dynamic Support Hub team in Gauteng. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and resolving complex technical issues.Main Responsibilities:Providing first, second- and third-line...

  • It Field Technician Cape Town

    1 day ago

    Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    IntroductionLooking for an IT Field Technician to work in Colesburg, Middelburg, Eastern Cape.Must have their own vehicle.Duties & ResponsibilitiesTroubleshootDesktop SupportInstallationsAsset managementDesired Experience & QualificationMatricA+/N+/MCSEIT Qualification NQF5-NQF62 to 3 years IT experienceMUST HAVE OWN RELIABLE VEHICLE#J-18808-Ljbffr

  • PR and Events Co-ordinator

    3 weeks ago

    Cape Town, Western Cape, South Africa IIE MSA and IIE Varsity College Full time

    Job title : PR and Events Co-ordinator - Cape TownJob Location : Western Cape, Cape TownDeadline : March 12, 2025Quick Recommended LinksJobs by Location Job by industries Duties and Responsibilities: Media RelationsIdentifying, building and maintaining strong media relationships within the community and region in which the campus is located. Output of...

  • IT Infrastructure Technician

    4 days ago

    Cape Town, Western Cape, South Africa Communicate IT Full time

    About UsWe believe that providing top-notch IT support requires dedication, agility, and teamwork. Our company is committed to delivering innovative solutions and applications that drive business success.We are looking for an IT Support Engineer who can help us achieve our goals, and contribute to our team's winning culture.Job RequirementsTo be successful...

  • Technical Support Engineer

    24 hours ago

    Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    Technical Support Role:We are seeking a skilled IT Field Technician to provide technical support and services to our clients across Eastern Cape.The successful candidate will be responsible for troubleshooting, desktop support, installations, and asset management. Must have their own reliable vehicle to travel to client sites.Key...

  • Network Infrastructure Technician

    23 hours ago

    Cape Town, Western Cape, South Africa Communicate IT Full time

    Duties and ResponsibilitiesThis challenging role requires a highly motivated individual who can handle multiple tasks, prioritize deadlines, and maintain accurate records. The ideal candidate will have a proven track record of delivering results in a fast-paced environment and working collaboratively with cross-functional teams.Qualification:Candidates...

  • Help Desk Technician

    4 days ago

    Cape Town, Western Cape, South Africa Communicate IT Full time

    About the RoleThis is an exciting opportunity to join our team as an IT Support Engineer, where you will play a key role in delivering exceptional technical support to our clients.The successful candidate will have a strong background in computer science or information technology, with excellent analytical and problem-solving skills.ResponsibilitiesYour key...

  • IT Technical Support Professional

    23 hours ago

    Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    About the RoleWe are looking for a skilled IT Field Technician to join our team at IT Empowerment Consulting.The ideal candidate will have experience in troubleshooting, desktop support, installations, and asset management.Must have their own vehicle.Key ResponsibilitiesIdentify and resolve technical issues with computer systemsProvide assistance with...

  • Network Infrastructure Specialist

    23 hours ago

    Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    Job OverviewWe are seeking an experienced IT Field Technician to join our team at IT Empowerment Consulting.The successful candidate will be responsible for troubleshooting, desktop support, installations, and asset management in the Eastern Cape region.Must have their own reliable vehicle.Main ResponsibilitiesTroubleshoot technical issues with computer...

  • Computer Systems Engineer

    23 hours ago

    Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    Job DescriptionWe require an IT Field Technician to work with our team at IT Empowerment Consulting.The role involves troubleshooting, desktop support, installations, and asset management in the Eastern Cape region.Must have their own reliable vehicle.Duties and ResponsibilitiesAnalyze and resolve technical issues with computer systemsOffer support with...

  • Technology Field Services Expert

    23 hours ago

    Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    Technical Field Service ExpertWe are seeking a highly skilled IT Field Technician to join our team at IT Empowerment Consulting.The ideal candidate will have experience in troubleshooting, desktop support, installations, and asset management.Must have their own vehicle.Key Job ResponsibilitiesTroubleshoot complex technical issuesProvide expert desktop...

  • Customer Support Technician

    4 days ago

    Cape Town, Western Cape, South Africa It Ridge Technologies Full time

    About the TeamWe're a dynamic team at It Ridge Technologies, dedicated to delivering exceptional IT solutions to our clients. As a member of our team, you'll have the opportunity to work with cutting-edge technologies and collaborate with experienced professionals.If you're passionate about providing outstanding customer service and resolving complex...

  • IT Support Engineer Tier 2

    15 hours ago

    Cape Town, Western Cape, South Africa Recru-it Full time

    As a Tier 2 IT Engineer at the company, you will play a crucial role in maintaining and improving the company IT infrastructure. You will be responsible for diagnosing and resolving technical issues, supporting end-users, and collaborating with other IT professionals to ensure smooth operations.POSITION INFO : Purpose :Support the IT Site Leader to ensure...

  • Printing Technician

    2 weeks ago

    Cape Town, South Africa Interviewing Dynamix Full time

    **Printing Technician** Claremont A private academic institution seeks to appoint a Printing Technician who will support the _**Printing & Reproduction**_ area of the ICT Department. The ideal incumbent will have relevant experience within a large volume printing environment. **Requirements**: - An IT qualification will be advantageous but not...

  • Ict Technician

    1 week ago

    Cape Town, South Africa IT STAFFING Full time

    The ideal incumbent will have the relevant IT qualifications and competencies coupled with 3 years hands[1]on experience as an ICT Technician at a SME. **_ Key Areas and Competencies _** This role includes the following key areas and competencies: **IT Support**: Assist staff and pupils with daily device support, including, but not limited to laptops...

  • IT Cable Technician

    2 weeks ago

    Cape Town, South Africa IT Naledi Solutions Full time

    **REQUIRED LEARNING** - Grade 12 - CommScope certification (covering Cable brand Molex & Krone) - Cabling certification Maxxim and/or Molex - FOA certificate (Fibre splicing) - Computer Literate Microsoft Outlook/Word/Excel (Essential) - A+ and N+ certification would be advantageous - VOIP experience would be advantageous - Minimum of 5 years Cable...

  • Pr and Events Co-ordinator

    2 weeks ago

    Cape Town, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Pr and Events Co-ordinator

    2 weeks ago

    Cape Town, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Wireless and Cabling Technician

    1 week ago

    Cape Town, South Africa PCN IT Management (Pty) Ltd. Full time

    We are an well established ISP/IT Business solutions company in central Cape Town in need of a reliable, enthusiastic, mature, self disciplined Wireless, Fiber and cabling Technician. If you have more than 1 year cabling experience, please send your CV for review. If you do not have this experience, please do not send your CV. Duties include: Must stay in...

  • Laboratory Technician

    2 weeks ago

    Cape Town, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Programme Manager: School of Engineering **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide...

  • Pr and Events Co-ordinator

    3 weeks ago

    Cape Town, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Print Room Operator

    1 week ago

    Cape Town, South Africa Interviewing Dynamix Full time

    **Print Room Operator (Printer / Collating / Binding)** Claremont A private academic institution seeks to appoint a Printing Technician who will support the _**Printing & Reproduction**_ area, The ideal incumbent will have relevant experience within a **large volume printing environment where he/she will be responsible for large volume copying, collating...

  • IT Support Technician

    1 week ago

    Cape Town, South Africa Artibeus IT Full time

    **Company Description** Artibeus IT is an end-to-end IT solutions implementer with over 10 years of experience in working with small to medium size companies right up to large corporate and educational client sites. We have an exciting and fast paced work environment with great opportunities to grow as well as a strong and supportive IT support and solutions...

  • Project Administrator Intern

    2 weeks ago

    Cape Town, South Africa Adapt IT Full time

    Responsible for the capture of orders, creating delivery notes, following up on outstanding delivery notes from projects and creating credit notes. To manage the administration involved prior, during and after each micros project. Responsible for sorting and filing all project documentation (sign off’s, timesheets, Delivery Notes. etc.) Keeping and...

  • Desktop Support Technician

    3 weeks ago

    Cape Town, South Africa Disruptive IT Full time

    **Job Requirements** **Job description** Primary Function - Respond and resolve support requests and service tickets - Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems....

  • Desktop Support Specialist

    2 weeks ago

    Cape Town, South Africa Adapt IT Full time

    Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines. Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department...

  • Tier 3 Technician

    6 days ago

    Cape Town, South Africa Blejmarc IT Solutions Full time

    Qualifications: - Bachelor’s degree in Computer Science/ Equivalent in a related field - Minimum of 5 years experience - CCNP/ MS certified AZ500 **Duties**: - Ability to work independently and meet day-to-day activities - Effective communication skills with colleagues and maintaining documentation - Adaptability to overcome environmental changes and...