Ict Technician

6 days ago

Cape Town, South Africa IT STAFFING Full time

The ideal incumbent will have the relevant IT qualifications and competencies coupled with 3 years hands[1]on experience as an ICT Technician at a SME.

**_
Key Areas and Competencies _**

This role includes the following key areas and competencies:
**IT Support**:
Assist staff and pupils with daily device support, including, but not limited to laptops iPads, mobile phones, and printers; troubleshoot different computer issues.

The setup up of new equipment and upgrading of existing systems; installing hardware or software.

Maintain, upgrade or replace classroom, multi-purpose and other areas IT resources; be involved in planning efforts and liaise with suppliers/contractors when necessary/as directed.

Manage and maintain the Macbook labs and the computing resources therein.

Assist, where necessary, with network functions and the daily operation thereof.

Support the Helpdesk; monitor and maintain call logs.

Maintain inventory listings and documentation of all processes.

**AV Support**:
Assist staff and pupils with daily AV in classrooms, multi-purpose venues and other areas for lessons, events and other school-related gatherings at the Senior School.

Manage the resources and support events in Herschels key point venues (e.g. Theatre; Chapel), within the school day and after hours.

Liaise with service provides to obtain quotes for events, the arrangements resulting therefrom, and any other duties required from organisers of events, within reason.

Maintain, upgrade or replace classroom, multi-purpose and other areas AV resources; be involved in planning efforts and liaise with suppliers/contractors when necessary/as directed.

Maintain the Asset Registry of equipment and regularly audit the state of all venues under this role.

Keep all areas listed above in a neat state and completely organized, including store areas.

**_
Educational Requirements_**

Preferred qualifications, or similar:
Comptia A+; N+ Certification

An IT Diploma will also be advantageous

**Character**

People person, who is patient and who can adjust their explanation of problems and resulting solutions according to the level of the user.

Individual that enjoys problem solving and researching solutions.

Someone who does not need to be micro-managed and is capable of taking initiative.

An individual that is calm and organized in stressful situations.

Forward planner and punctual; this role requires the incumbent to be on time every time and prepared for all situations.

**Skills and Abilities**

Excellent customer service skills.

Ability to explain technical issues to non-technical users.

Ability to efficiently research problems and their solutions.

Be able to multi-task and prioritise actions based on nature and urgency of requests.

Able to interact with pupils and staff; assist them when required, with assistance covering all manner of devices and technologies.

Able to manage all AV resources.

Ability to interact with service providers, obtain quotes and manage their services on campus.

Ability to maintain Asset Registry and regularly check key points and keep them organised.

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