IT Support Technician

5 days ago

Cape Town, South Africa Artibeus IT Full time

**Company Description**
Artibeus IT is an end-to-end IT solutions implementer with over 10 years of experience in
working with small to medium size companies right up to large corporate and educational
client sites. We have an exciting and fast paced work environment with great opportunities to
grow as well as a strong and supportive IT support and solutions team.

**Explanation and definition of the role**
This role is to assist our technical support team in their servicing and supporting of our
clients that require technical onsite support. For this reason this role has a strong
requirement for someone that can confidently and professionally represent our company and
brand while onsite at our clients.

Position Details
Type: Permanent
Report to: Technical Support Manager

**Roles & Responsibilities**
- Support client and fellow team members with desktop support tickets.
- Make sure that all client hardware is running optimally.
- Manage and update client documentation and credentials.
- Check up on client infrastructure and escalate issues to the relevant team.
- Maintain our IT standards on all client sites.
- Help with the implementation of IT projects.
- Troubleshooting of VoIP solutions.
- Report and offer feedback to clients.
- Maintenance on Windows, Linux and Mac Server.
- Maintenance on WiFi network.
- Develop, and implement automation scripts.
- Coordinate third-party service and repair requests.
- Setup and maintain backup protocols.
- Assist in development of client IT strategy.
- Tasks as assigned to you via the management team.
- Any other such instructions and directions, as may be designated to you, that are

considered reasonably consistent with your position..

**Qualifications and experience required**
- Grade 12 or Equivalent certificate essential and/or
- 2 years of IT desktop support experience

Technical Skills
- Understanding of Networks and networking principles
- Working knowledge of Windows 10
- Windows Server experience
- Practical and analytical troubleshooting skills
- Internet fundamentals
- Microsoft 365
- Google Workspaces

Personal competencies
- Confident written and verbal communications skills in the English language.
- Ability to quickly learn and adapt to various tools and platforms used by the business.
- Reliable and accurate comprehension skills.
- Strong attention to detail.
- Strong desire for personal and technical skills development, including self study.
- The understanding of the importance of confidentiality and sensitivity in dealing with. any and all matters pertaining to the business.
- Passion for technology.
- Problem solver.
- Professional dress and grooming standards.

**KPIs**
- First Contact Resolution
- Average Resolution Time
- Customer Satisfaction and Exceeding Exceptions (CSAT)
- Number of client issues resolved

**Job Types**: Full-time, Permanent

**Salary**: R12,000.00 - R15,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

  • IT Support Technician

    2 weeks ago

    Cape Town, South Africa GH Technical (Pty) Ltd Full time

    **Join Our Team: IT Support Technician at GH Technical!** Are you passionate about technology and driven by innovation? GH Technical, a leading IT company based in Cape Town, is looking for a dynamic IT Support Technician to join our growing team. **About Us** At GH Technical, we specialize in delivering reliable and innovative IT solutions to businesses...

  • IT Support Technician

    2 weeks ago

    Cape Town, South Africa Mango5 Full time

    **IT Support Technician (temp)** Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. We are seeking a skilled IT Support Technician to join our dynamic and growing team. You'll be responsible for troubleshooting and repairing desktop computers. You will provide support to our...

  • IT Support Technician

    5 days ago

    Cape Town, South Africa Southern Shore Recruitment Agency Full time

    **IT Support Technician** **CBD** **R15 000.00 CTC** Business consulting Service is looking for a young technical person who will be responsible for ensuring both hardware and software is maintained and installed for clients within the buildings. The responsibilities of the IT Support Technician for ALL branches are listed below, however is not limited...

  • IT Support Technician

    2 weeks ago

    Cape Town, South Africa SydSen Recruit Full time

    Western Cape, Cape Town Region - Negotiable Monthly Basic Salary (Market related, Negotiable) IT Support Technician - Milnerton - Cape Town Our client is looking for a enthusiastic, capable and skilled **IT Support Technician **to join their team. This position primarily involves providing IT support for various systems and will be required to travel...

  • IT Support Technician

    2 weeks ago

    Cape Town, South Africa Pollock and Associates Full time

    IT Support Technician ICT ~ Chem/Petro/Oil & Gas Northern Suburbs, Cape Town - Western Cape - South Africa IT Support Technician Wanted! Are you a tech-savvy problem solver? Do you love working with Microsoft products and have a passion for providing top-notch IT support? Join our clients national branch infrastructure team and make a difference in their...

  • Support Technician

    2 weeks ago

    Cape Town, South Africa Goldman Tech Resourcing Full time

    **Job Information** - Location- Recruitment Agency / Vacancy in Cape Town- Salary- R102k - R78k p/a- Job Type- Permanent- Education- Degree/Diploma- Experience- 3+ years- Reference- SupTech- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for a Support Technician in Cape Town! - Desktop and networking knowledge - Knowledge of...

  • Application Support Technician

    2 weeks ago

    Cape Town, South Africa Goldman Tech Resourcing Full time

    **Job Information** - Location- Cape Town- Salary- R30 000- Job Type- Permanent- Education- Degree/diploma- Experience- 3+ years- Reference- APPSUPP2021- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for an Application Support Technician based in Cape Town! - MS SQL and MySQL - Internal systems-training provided - Bachelors...

  • Junior IT Support Technician

    1 week ago

    Cape Town, South Africa Zeal HR Full time

    **Junior IT Support Technician** **INTRODUCTION**: An exciting opportunity has become available within the Construction industry, for a Junior IT Support Technician. The position is based in Plattekloof. **REQUIREMENTS**: - Matric + Tertiary education / Diploma in IT - Or A collection of Microsoft Certifications or similar - 6 months experience in a...

  • Infrastructure Support Technician Leader

    2 weeks ago

    Cape Town, South Africa Zeal HR Full time

    A well established and trusted managed solutions provider specialising in cloud infrastructure and cyber security is looking for an Infrastructure Support Technician Leader to join their dynamic team. **Requirements**: - Matric/ Grade 12 Certificate - Veeam Sales Professional - Veeam Technical Sales Professional - AZ-800: Administering Windows Server...

  • Desktop Support Technician

    2 days ago

    Cape Town, South Africa iSON Xperiences Full time

    **Desktop Support Technician** The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The Desktop Support Technician will...

  • Maintenance Support Technician

    4 hours ago

    Cape Town, Western Cape, South Africa Tsebo Solutions Group Full time

    **Job Summary:**Tsebo Solutions Group is seeking a skilled Maintenance Support Technician to join our team. As a key member of our facilities maintenance team, you will be responsible for ensuring the smooth operation of our mechanical and plumbing services.Duties and Responsibilities:Undertake planned preventative maintenance tasks allocated by the senior...

  • Support Services Technician

    4 hours ago

    Cape Town, Western Cape, South Africa The Rank Group Full time

    The Rank Group is committed to delivering exceptional IT services to our customers. We're seeking an experienced Support Services Technician to join our team as an onsite EUC Support Engineer. You'll provide technical expertise to our mobile app development teams, office, and remote employees, ensuring seamless operations.About Our TeamWe're a...

  • Desktop Support Technician

    2 weeks ago

    Cape Town, South Africa Disruptive IT Full time

    **Job Requirements** **Job description** Primary Function - Respond and resolve support requests and service tickets - Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems....

  • IT Field Support Technician

    3 weeks ago

    Cape Town, Western Cape, South Africa Stepco Recruitment Full time

    This role is for a field technician to use his home as a based to service our clients in the greater Cape Town area. doing site visits around the Western Cape Region. A company vehicle will be provided for the site visits.The description of duties are as follows:RequirementSkilled junior to mid-level IT support technicianAt least 3 years' experience of...

  • Support Technicians

    4 days ago

    Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 80860**Date Posted**: Posted 4 hours ago**Location**: Cape Town**Job Title**: SUPPORT TECHNICIANS - CAPE TOWN - WESTERN CAPE Able to support PC, printers and signature pads at Woolworths stores within the specified region. - Perform asset audit / stock count - Assist with issues post new printer installation (our support vendor will perform the...

  • Desktop Support Technician

    1 week ago

    Cape Town, South Africa Smollan Full time

    At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work. Our organisation is looking for a **Desktop support Technician **to provide PC...

  • Desktop Support Technician

    5 days ago

    Cape Town, South Africa BASHR Consulting Full time

    As a Desktop Support Technician, you be responsible for providing end user software support for Windows and Apple Mac Operating relating to UEM migration requirements. You will be required to configure and install software onto end user devices **Requirements**: - Relevant Tertiary Qualification - 5 years within an IT Desktop Support environment - AppleMac...

  • User Support Technician

    5 days ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Title: User Support TechnicianWe are looking for a highly skilled User Support Technician to join our team in the Mobility Department. The successful candidate will be responsible for administering information data, knowledge, wisdom, and reporting platforms, as well as assisting with the facilitation of ICT Governance Implementation and Monitoring.About...

  • Desktop Support Specialist

    1 week ago

    Cape Town, South Africa Adapt IT Full time

    Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines. Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department...

  • Information Technology Support Technician

    2 days ago

    Cape Town, Western Cape, South Africa Lanline Technologies Full time

    We are seeking a highly motivated and customer-oriented IT Support Agent to join our team. This is an entry-level position (Tier 1) within our IT support department. The ideal candidate will be fluent in English and Xhosa. The candidate will be responsible for assisting end-users with a variety of technical issues in a timely and efficient manner. The role...