Analyst Integrated Command Centre

3 weeks ago


Randburg, South Africa Absa Group Limited Full time
Job title : Analyst Integrated Command Centre (Randburg) Job Location : Gauteng, Randburg Deadline : December 18, 2024 Quick Recommended Links
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Job Summary

  • Execute & orchestrate operational processing (batch processing & scheduling) & monitoring services in alignment with customer expectations. Leverage experience to contribute to the optimisation, digitisation & automation of command centre services into the future.

Job Description

  • Command Centre Operations
  • Understand an aggregated view of all IT assets (includes technology stacks)
  • Execute & orchestrate operational processing (batch processing & scheduling) & monitoring in alignment with customer expectations (& do this consistently)
  • Take responsibility for operational processing & monitoring quality by meeting & or exceeding all SLA’s & defined targets for e.g. time, quality, cost
  • Continuously evolve own knowledge & skills to assume responsibility for new and OR; refined monitoring & processing services to achieve efficiency & effectiveness objectives (e.g. centralised command centre)
  • Review and analyse operational processing, monitoring & scheduling performance data and identify & proactively predict events & incidents (ahead of their occurrence)
  • Provide support & information to business, problem management, DR, resilience & technology to identify & implement solutions that will prevent incidents, events & outages of critical business services
  • Review operational processing, monitoring & scheduling performance data & provide recommendations for the continuous improvement of these services
  • Participate in the testing processes for all new / optimised command centre operations
  • Support reviews & ongoing optimization and maintenance on command centre technologies and associated tooling
  • Participate in incident & problem management processes and provide critical data-driven insights & suggested remedial actions
  • Stay ahead of the curve on emerging operational processing, scheduling & monitoring technologies & practices and continuously leverage evolved knowledge & skill to influence the automation, optimisation, digitisation & predictive capabilities of the command centre
  • Accountability: Finance, Risk, Governance & Compliance
  • Participate in risk, governance & compliance review & manage, maintain & provide regular & accurate command centre information
  • Ensure risk, governance & regulatory compliance (always) of all processing, scheduling & operations activity (own )
  • Accountability: People
  • Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Education

  • Bachelor's Degree: Information Technology

  • ICT jobs


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