(15h Left) VODACOM RTA-REAL TIME ANALYST
3 weeks ago
Position Title: Real Time AnalystPosition Summary:The Real Time Analyst is responsible for the monitoring, analyzing and reporting of contact center performance in real-time. The role requires timely and accurate reporting on a wide range of metrics including agent performance, call volume data, workforce utilization and other key metrics. Key Deliverables: ✓ Real time management of multiple clients from the centralized command center ✓ Analysing trends like Offered Rate; AHT; Break Adherence; Shift Adherence; Login Compliance; Real Time Shrinkage etc. Relevant suggestions to be shared with Planning team wherever required ✓ Raising relevant alerts to Operations for basic hygienic issues ✓ Tracking and logging different issues on real time to provide insights to operations and impacts on performance ✓ Monitoring schedule adherence to assist the management team in achieving target driven adherence goals ✓ Managing publishing real time reports to the stakeholdersSkills and Experience✓ Matric ✓ Excellent communication skills ✓ Proficiency in MS Office ✓ Advance Excel knowledge (Added benefit) ✓ Knowledge, experience and understanding of key contact centre performance metrics such as service levels, delivery against target intervals, call monitoring as well as schedule adherence ✓ Experience with workforce management products and contact centre monitoring applications (Added benefit) ✓ A minimum of 1 year experience on similar roles ✓ Clear credit and criminal records
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Key Performance Analyst
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Key Performance Analyst - Real Time InsightsAbout the Role:iSON Xperiences seeks a highly skilled Key Performance Analyst to join our team. As a Key Performance Analyst, you will be responsible for monitoring and analyzing contact center performance in real-time.Main Responsibilities:Manage multiple clients from our centralized command center,...
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Real Time Performance Optimizer
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAre you a detail-oriented individual with excellent communication skills? We are seeking a Real Time Analyst to join our team at iSON Xperiences. About the RoleThe successful candidate will be responsible for monitoring, analyzing and reporting contact center performance in real-time. This includes tracking key metrics such as agent performance, call volume...
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Real Time Administrator
6 months ago
Randburg, South Africa MyCalling Full time**Work With The Best** At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. We place our people at the centre of everything we do and believe that the way you...
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Vodacom Postpaid Call Centre Consultant
1 month ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout the RoleAs a Vodacom Postpaid Call Centre Consultant, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.Key ResponsibilitiesProvide timely and accurate assistance to customers via inbound calls.Demonstrate professionalism and politeness at all times.Listen attentively to...
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Systems Analyst
4 weeks ago
Randburg, South Africa FirstRand Namibia Limited Full timeSystems Analyst (Payments) Apply locations Randburg Johannesburg posted on Posted Yesterday time left to apply End Date: January 31, 2025 (30+ days left to apply) job requisition id R25506 Job Description The systems analyst is responsible to convert business initiatives into world-class IT Solutions. The systems analysis and design efforts will extend to...
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Systems Analyst
5 days ago
Randburg, South Africa Rmbwestport Full timeSystems Analyst (Payments) Apply locations Randburg Johannesburg posted on Posted 3 Days Ago time left to apply End Date: January 31, 2025 (30+ days left to apply) job requisition id R25506 Job Description The systems analyst is responsible to convert business initiatives into world class IT Solutions. The systems analysis and design efforts will extend...
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Business Intelligence Analyst II
3 weeks ago
Randburg, South Africa FNB Namibia Full timeBusiness Intelligence Analyst II Apply locations Randburg time type Full time posted on Posted 2 Days Ago time left to apply End Date: December 6, 2024 (5 days left to apply) job requisition id R25560 Job Description Hello Future Business Intelligence Analyst II Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver...
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Specialist Solutions Analyst
2 months ago
Randburg, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...
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Lead Solution Analyst
2 months ago
Randburg, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...
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Data Analyst
1 month ago
Randburg, South Africa Manpower Group SA (Pty) Ltd Full timeAre you excited by the challenge of turning raw data into actionable insights that drive business success? Do you thrive on identifying trends, solving problems, and delivering data-driven solutions? Are you ready to join a team where your analytical expertise can make a real impact? If so, look no further!We have partnered with a top-tier educational...
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Real Estate Valuation Expert
1 month ago
Randburg, Gauteng, South Africa Flair TM Full timeJob Description:A seasoned property valuation professional is sought by Flair TM to advance their career in a dynamic team environment.Key Responsibilities:Conduct thorough appraisals of individual properties and portfolios, ensuring accurate market and replacement cost values. Handle the full valuation process including inspection, market research, and...
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Solution Analyst
1 month ago
Randburg, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...
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▷ Only 24h Left: VODACOM: PREPAID QA
2 weeks ago
Randburg, South Africa Jobted ZA C2 Full timeMain Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs. Responsibilities: • Validate information captured by the Agents are...
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Research and Data Analyst
2 weeks ago
Randburg, Gauteng, South Africa Clear Leaf Full timeJob Title: Research and Data AnalystAbout the Role:We are seeking a skilled Research and Data Analyst to join our team at Clear Leaf. As a Research and Data Analyst, you will be responsible for interpreting research specifications, developing work plans, and gathering data through various sources.Key Responsibilities:Conducting in-depth desktop research...
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SAIPA Clerk
3 weeks ago
Randburg, South Africa Jobted ZA C2 Full timeKey Responsibilities: - Assisting with audits, financial statements, and tax submissions. - Preparing reconciliations, bookkeeping, and monthly management accounts. - Ensuring compliance with relevant accounting standards and tax regulations. - Engaging with clients to provide high-quality service and support. - Collaborating with senior accountants on...
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▷ (15h Left) Service Desk Lead
2 months ago
Randburg, South Africa Mintek Pty Ltd. Full timeService Desk Lead (Applicable to internal candidates only) Listing reference: minte_000256 Listing status: Online Apply by: 25 July 2024 Position summary Industry: Scientific, Research & Development Job category: IT and Telecommunications Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Mintek has...
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Debt Collections Operations Analyst
6 months ago
Randburg, South Africa Vulcan Recruit Full time**Job Title**:Debt Collections Operations Analyst **Location**:Gauteng/Bedfordview **Work Arrangement**:In Office **Remuneration & Benefits**:Negotiable salary, medical aid contribution **_About Our Client: _** Our client is a leading software solutions company based in Johannesburg, specializing in digital verification and payment solutions. They have...
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Specialist Solution Analyst
7 months ago
Randburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...
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Financial Analyst
8 months ago
Randburg, South Africa Green Marble Recruitment Consultants Full timeOur internationally affiliated client based in Randburg is looking for a meticulous Financial Analyst to become part of their dynamic team. The perfect fit will showcase robust analytical abilities, a comprehensive grasp of financial and risk analysis principles, and proficiency in information and data interpretation. This role entails gathering, processing,...
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Analyst
2 months ago
Randburg, South Africa Dananda Talent Full timeJob Title: Analyst – Mergers & Acquisitions (M&A) and InfrastructureJob Summary:The Analyst will support the origination, structuring, and execution of M&A and infrastructure transactions. This role involves performing activities under supervision, aimed at growing the infrastructure and M&A business. Key responsibilities include conducting sector...