Senior Manager: Integrated Command Centre

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

Main ResponsibilitiesLead a team of +- 20 agentsDevelop agents through one-on-one sessionsManage attendance and leave processMotivate and manage agentsEnsure adherence and service levelsSet key performance indicators for agentsAssist in agent career development and training needsResolve daily queries and promote service deliveryLiaise with Workforce...

The Contact Centre Manager is responsible to **ensure a one-stop service for assigned clients and allocated Learners and to enhance the overall experience **of the customer. The Contact Centre Manager is responsible for **establishing strong business relationships** within Isonxperiences functions and to **improve customer service** to achieve the business...

**Job Description**: **1. JOB SUMMARY** The purpose of the job is to ensure the delivery of great quality sales calls whilst ensuring that performance on all campaigns is maximized and that the Clients objectives are met as required. The incumbent(s) will need to manage and lead the activities of the Senior Sales Leaders in order to make certain that they...

Job Description To lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfaction Responsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationship Must be knowledgeable on all aspects of the company products, processes and...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

A well-established Company in Randburg is looking to employ Call Centre Agents. Duties and responsibilities include: Makes calls to customers from a set list - market research. Ensure that all calls are conducted in a professional and friendly manner, meeting the quality standards set by the company. Reaches daily set targets (productivity, quality, data)...

**Purpose of the Job**: The purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer service delivery, adherence to company policies, and achievement of performance targets by providing high-quality customer service. **Job Objectives**: **All aspects of overseeing Call...

Job Title: Team LeaderWe are seeking a highly motivated Team Leader to join our dynamic team at Dante Personnel in Midrand. The ideal candidate will have a strong background in a call centre environment, with a focus on customer service and financial wellness.Key Responsibilities:Lead a team of customer service representatives in a call centre...

THE ROLE As a Data Centre Plant Specialist, you will be a subject matter expert supporting the maintenance and development of data centres, communications rooms and underlying digital infrastructure so that they are highly available, secure and fit-for-purpose. the client works with a number of 3rd party organisations which must be managed appropriately,...

Data Centre Operations SpecialistAs a Data Centre Operations Specialist, you will be responsible for ensuring the smooth operation of our data centres. This includes monitoring and maintaining the physical environment, ensuring high availability and security, and managing relationships with 3rd party organisations.Key Responsibilities:Monitor and maintain...

THE ROLE As a Data Centre Plant Specialist, you will be a subject matter expert supporting the maintenance and development of data centres, communications rooms and underlying digital infrastructure so that they are highly available, secure and fit-for-purpose. the client works with a number of 3rd party organisations which must be managed appropriately,...

THE ROLEAs a Data Centre Plant Specialist, you will be a subject matter expert supporting the maintenance and development of data centres, communications rooms and underlying digital infrastructure so that they are highly available, secure and fit-for-purpose.the client works with a number of 3rd party organisations which must be managed appropriately,...

THE ROLEAs a Data Centre Plant Specialist, you will be a subject matter expert supporting the maintenance and development of data centres, communications rooms and underlying digital infrastructure so that they are highly available, secure and fit-for-purpose.the client works with a number of 3rd party organisations which must be managed appropriately,...

**Listing reference**: track_001131 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:Telecommunication and Mobile Systems**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Monitoring...

Data Centre Technician RoleWe are seeking a skilled Data Centre Technician to join our team at Telebest. As a Data Centre Technician, you will be responsible for ensuring the smooth operation of our data centre facilities.Key Responsibilities:Prepare meeting rooms according to client requirements.Monitor and report on space usage in the data centre.Conduct...

Job Description Dear Future, Call Centre Agent The role requires you to provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved...

Job Description Dear Future, Call Centre Agent Role Purpose: Telephonic communication with client base to provide accurate product information in line with standards protocols. Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved budget to achieve cost...

**RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO**: **1. **Staff Management**: - Lead, direct & monitor staff - Ensure that there are sufficient staff quantities present to perform required duties within stipulated budget. - Train and evaluate others - Adhere to performance review schedule **2. **Stock Control**: - Monitoring and...