Call Centre Supervisor

3 weeks ago

Randburg, South Africa Shoprite Group Full time

**Purpose of the Job**:
The purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer service delivery, adherence to company policies, and achievement of performance targets by providing high-quality customer service.

**Job Objectives**:
**All aspects of overseeing Call Centre Agents**:
Management of service levels within the Call Centre environment
Scheduling of shifts
Dealing with clients/ customer queries
Responsible to present relevant feedback to management and staff
Setting and maintaining departmental standards
Managing of shift discipline
Updating and Drawing reports
Creating codes for Agents
Overseeing agents’ timesheets
Coaching staff
Ensuring performance management is implemented correctly and all necessary documentation is completed.
Always ensuring current product knowledge
Ensuring all deadlines are met.
General admin related to the position.

**Qualifications**:
Matric Grade12 (essential).
National Diploma in Communications or Business (preferred).

**Experience**:
Knowledge of Microsoft (essential).
3 - 5 years’ experience in Call Centre Supervisor role (essential).
Excellent communication and collaboration skills (essential).

**Knowledge and Skills**:
People orientated - enjoy working with people in a big team engaging with customers, showing patience and empathy. Deals constructively with employee performance (effective and ineffective), understand when and how to communicate concerns. Passionate about coaching others for success

Service orientated - committed to providing high-quality customer service. Ensure customer needs are understood, concerns timeously resolved, and expectations met. Always applies customer first

High level of self-motivation to set, meet and exceed on goals and expectations.Has integrity and takes accountability for actions and mistakes.

Curious and willing to learn - proactively identifies new areas for learning; seizes learning opportunities and actively uses newly gained knowledge and skill on the job.

Communication - excellent listening, well-spoken and articulate, keeping conversations clear and productive when resolving queries and leaving a good impression. Always thinking of the customer first

Detailed, rule-orientated, and organised - diligently follows instructions and procedures; vigilantly watches over work processes, tasks, and outputs to ensure accuracy and initiates action to correct any quality concerns.

Numeracy - interprets multiple sources of information to come to sound conclusions. Quickly grasps and able to perform numeric calculations.

Results -oriented and quality-focused - sets stretch goals for self and others, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.

Ability to work under pressure and manage multiple demands while organizing, prioritizing, and reordering workload in a rapidly changing and fast-moving environment.

Team player and collaborative partner - confident communicator with good interpersonal skills and the ability to build meaningful, sound relationships both internally and externally

**Applicant Feedback Policy**:

  • Call Centre Supervisor

    2 weeks ago

    Randburg, Gauteng, South Africa Shoprite Group Full time

    Closing Date2023/03/0- Reference NumberSHO Job TitleCall Centre Supervisor Job TypePermanent Location CountrySouth Africa Location ProvinceGauteng Location Town or CityRandburg - Computicket House Purpose of the Job To support and coordinate the functions of the business from call centre perspective. All aspects of overseeing Call Centre Agents. Management...

  • Call Centre Supervisor

    2 weeks ago

    Randburg, Gauteng, South Africa Shoprite Group Full time

    Closing Date2024/06/20 Reference NumberSHO Job TitleCall Centre Supervisor (Computicket) Job TypePermanent Location CountrySouth Africa Location ProvinceGauteng Location Town or CityRandburg Purpose of the JobThe purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer...

  • Call Centre Supervisor

    2 weeks ago

    Randburg, Gauteng, South Africa Shoprite Full time

    Purpose of the Job The purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer service delivery, adherence to company policies, and achievement of performance targets by providing high-quality customer service. Job Advert Details Job CategoryCustomer Service Job...

  • Call Centre Supervisor

    3 weeks ago

    Randburg, South Africa Shoprite Group Full time

    Closing Date 2024/06/20 - Reference Number SHO240613-6 - Job Title Call Centre Supervisor (Computicket) - Job Type Permanent - Location - Country South Africa - Location - Province Gauteng - Location - Town or City Randburg - Purpose of the Job The purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring...

  • Digital Supervisor

    3 weeks ago

    Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

    Digital Supervisor - Call Centre & Telesales - Randburg Minimum requirements: - Matric + NQF5 or higher - RE5 & FAIS compulsory - Call Centre Supervisory / leadership experience of 2 years in a sales environment - Familiar with Industrial Relations, Customer Relations, General Management Salary offer: R23K - R43K Application Question(s): - Are you RE5 &...

  • Sales Supervisor/ Team Leader

    3 weeks ago

    Randburg, South Africa Educor Full time

    Sales Supervisor/ Team Leader (Call Centre) JB4122 Randburg, Johannesburg Market Related Fixed Term Contract Are you an experienced and motivated sales leader with a passion for driving results? We are currently seeking a dynamic Call Centre Sales Manager to join our team in Pinetown. As a key member of our leadership team, you will be responsible for...

  • Call Centre Agent

    2 weeks ago

    Randburg, South Africa F and G Sourcing Specialist Full time

    Our client in the **Hair Care industry** is currently looking for a **Call Centre Agent **in **Randburg.** **Duties & Responsibilities**: - Obtaining client information by answering telephone calls or responding to messages left on the answer phone. - Ensuring that the clients profile and details are completed as accurately and completely as is possible....

  • Call Centre Agent

    3 weeks ago

    Randburg, South Africa Afrizan Full time

    We are currently looking for young energetic, go-getter Call Centre Agents to join our inbound customer service and sales Call Centre. **Responsibilities** - Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service - Demonstrate teamwork as a valued team player - Assess...

  • Call Centre Agent

    2 weeks ago

    Randburg, Gauteng, South Africa F and G Sourcing Specialist Full time

    Our client in the Hair Care industry is currently looking for a Call Centre Agent in Randburg.Duties & Responsibilities: Obtaining client information by answering telephone calls or responding to messages left on the answer phone. Ensuring that the clients profile and details are completed as accurately and completely as is possible. The capturing of new...

  • Supervisor Role for a Call Centre Supervisor

    3 weeks ago

    Randburg, South Africa Career Circuit Full time

    **Job description**: Marketing / upselling of products and services to both existing and prospective clients. Ensure that telephonic requests received within the Digital Division are handled efficiently. Ensure that all leads are actioned within agreed service levels and lead to contract conversion targets achieved. Manages all activities and the daily...

  • Call Centre Team Leader

    3 weeks ago

    Randburg, South Africa Afrizan Full time

    We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centre **Role Purpose** To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

  • Trainer - Call Centre

    2 weeks ago

    Randburg, Gauteng, South Africa 3way Marketing Full time

    RESPONSIBILITIES: The Trainer will be responsible to schedule and conduct internal training programs, on system usage and policy & procedure to ensure operational efficiency within the Call centre; Ensure all training is conducted in due time to equip new staff to commence with go live / working; Observing the daily operations of call centre employees and...

  • Call Centre Agent

    3 days ago

    Randburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent The role requires you to provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved...

  • Call Centre Agent

    4 weeks ago

    Randburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent Role Purpose: Telephonic communication with client base to provide accurate product information in line with standards protocols. Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved budget to achieve cost...

  • Outbound Call Centre Agent

    2 weeks ago

    Randburg, Gauteng, South Africa M&M Staffing Solutions Full time

    KEY RESPONSIBILITIES Making professional sales call to customers. Knowing the product being sold. Handling and overcoming objections from clients. Following the sales script 100%. Ensuring no risk or fraudulent sales are made. Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics. Capturing and...

  • Call Centre Team Leader

    2 weeks ago

    Randburg, Gauteng, South Africa Afrizan Full time

    We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centreRole PurposeTo manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

  • Call Centre Team Leader

    4 weeks ago

    Randburg, South Africa 3way Marketing Full time

    The Team leader will be responsible for the management and performance of a team of Call Centre agents based in Randburg, Gauteng. **Main Responsibilities (including but not limited to)**: - Achieve daily and monthly targets. - Drive efficiency and achieve all key KPI’s. - Coach the agents every day to ensure positive results and conduct quality checks...

  • Call Centre Team Leader

    2 weeks ago

    Randburg, South Africa FirstRand Full time

    Job Description To lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfaction Responsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationship Must be knowledgeable on all aspects of the company products, processes and...

  • Call Centre Agent

    2 weeks ago

    Randburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionDear Future, Call Centre AgentRole Purpose:Telephonic communication with client base to provide accurate product information in line with standards protocols.Are you someone who can: Drive significant growth and profitability in the context of cost management. Manage costs / expenses within approved budget to achieve cost efficiencies. Deliver...

  • International Call Centre Agents

    2 weeks ago

    Randburg, Gauteng, South Africa MyCalling Full time

    Looking for a job to challenge your excellent customer service skills? Look no further.Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant.We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client...