Call Centre QA Analyst

**Main Purpose of Role**: To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team. **Key Performance Areas**: - Ensuring that QA agents are aware of their daily, weekly,...

Our client in the **Hair Care industry** is currently looking for a **Call Centre Agent **in **Randburg.** **Duties & Responsibilities**: - Obtaining client information by answering telephone calls or responding to messages left on the answer phone. - Ensuring that the clients profile and details are completed as accurately and completely as is possible....

We are looking for a skilled Outbound Call Center Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven...

**Requirements**: - Matric **OR **Grade 11 - Extensive computer knowledge - Excellent communication skills - At least 3 months outbound calling or relevant experience **You will learn...** - Identify call centre customers and their needs - Respond to customers with factual and accurate information - Gather and process data specifically related to call...

VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call centre experience advantageous If you interested in the above-mentioned role,...

**Purpose of the Job**: - To support and coordinate the functions of the business from call centre perspective. - All aspects of overseeing Call Centre Agents. - Management of service levels within the Call Centre environment. **Job Objectives**: - Scheduling of shifts - Dealing with client/customer queries - Responsible for giving relevant feedback to...

**Job Opportunity: Outbound Sales Call Centre Agent** **Location**: Randburg We are seeking motivated and dynamic individuals to join our Outbound Sales Call Centre team in Randburg. **Requirements**: - Minimum of 1-2 years of work experience in a similar role. - Bilingual proficiency (ability to communicate effectively in two languages). - Reside within...

VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call centre experience advantageous If you interested in the above-mentioned role,...

VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call centre experience If you interested in the above-mentioned role, Contact Naomi...

VACANCY FOR AGENTS FOR A CALL CENTRE BASED IN RANDBURG We are looking for motivated individuals who are target driven and able to work in a highly pressurized environment and achieve daily, weekly and monthly targets. Minimum Requirements - Matric - South African citizen - Call Centre experience If you interested in the above-mentioned role, Contact Avi...

**KEY RESPONSIBILITIES** - Making professional sales call to customers. - Knowing the product being sold. - Handling and overcoming objections from clients. - Following the sales script 100%. - Ensuring no risk or fraudulent sales are made. - Treating the customer fairly. - Understanding the call centre metrics and consistently achieving minimum metrics. -...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer...

Job Description Dear Future, Call Centre Agent Role Purpose: Telephonic communication with client base to provide accurate product information in line with standards protocols. Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved budget to achieve cost...

Job Description Dear Future, Call Centre Agent The role requires you to provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved...

Call Centre Agent Fin Tech company based in Bryanston is looking for call center staff to be employed on contract with the option for permanent employment. **Requirements**: - 3 years > Call center experience - Clear voice - Clear verbal communication skills - Ability to go off script and think on your feet. - Reliable transportation. Responsibility: -...

Looking for a job to challenge your excellent customer service skills? Look no further.. Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant. We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure...

Experience required is minimum of 1 year plus experience in call centre environment (advantageous experience within international call centre) Matric is not negotiable Excellent command of the English language as you will be dealing with American clients **Salary**: R36 p/h (nightshift allowance of R500 will be included if you work...

Job Description To lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfaction Responsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationship Must be knowledgeable on all aspects of the company products, processes and...

Job Description To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Hello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make...