Key Account Manager, Operations, Air
1 month ago
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Job Related Requirements
- Grade 12 Certificate
- Minimum 5 years’ experience in Ocean Freight Forwarding
- Minimum 3 years in managing people (supervisory or other)
- Tertiary Qualification in Supply Chain or Logistics will be an added Advantage
Electives
- Knowledge of current incoterms
- Knowledge of Retail Logistics / supply chain
- Knowledge of Order Management Systems
- Good Communication Skills
- Direct client facing
- Requirement to work on excel reports at intermediate level
- Previous Experience in Cargo Wise One (operating system)
Duties and Responsibilities
- Management of operations team assigned to a specific set of customers
- Liaise with customers daily to ensure alignment of operational tasks and objectives
- Develop and maintain strategic relationships with customers
- Support Key account manager with account reviews and presentations
- Ensure account profitability is well managed and customer rate card is maintained
- Manage and maintain service levels within the KPI’s set out in the service level agreement.
- Understand the intricacies of the customers service requirements
- Manage the team to ensure optimal efficiency and productivity
- Collate weekly / monthly / quarterly data to present at customer meetings
- Ability to work overtime as operational requirements
- Store Keeping/Procurement jobs
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