Customer Support Agent

2 days ago

Johannesburg, South Africa Africa Trailers Full time

We are your premier provider of innovative mobile trailers, refrigerators, kitchens, and classrooms designed to meet Manufactured Trailer needs for South Africa. We are currently looking for a Customer support agent to support our small team to provide support for the external sales team.

Job purpose:

- Resolve customer enquiries, concerns, and issues in a timely manner.
- Maintain positive and constructive relationships with the customer.
- Consistent and accurate data inputting.
- Document and track customer feedback.
- Collaborate with administration team to support their work functions where needed.
- Collaborate with the project management team nationally to ensure the customer gets timely updates and to resolve any complex queries.
- Identify opportunities for process improvement to enhance customer satisfaction.

**Requirements**:

- **Minimum 1 years experience of working in a busy customer support office environment.
- Proficient at Microsoft, including Excel
- Experience working with systems - CRM is desired but not required.
- Excellent attention to detail, organisational and communication skills.

**Benefits**:
Flexible working options are available.

Salary R8500 - R10 500 (depending on exp

26 days holidays.

On-site canteen.

Matric

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