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Customer Service Agent
2 weeks ago
Looking for an opportunity to put your charming personality and quick wit to work? Look no further A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a **Customer Service Agent** to join their team in **Johannesburg**. You will form part of their high performing Customer Service Department, and provide products and service information to their players. Does this** job** sound like the perfect challenge for you? Keep reading
Your key **job** responsibilities as the **Customer Service Agent** in **Johannesburg** will include:
- Ensuring accurate and on-going product knowledge
- Ensuring accurate understanding and adherence to Company policies, procedures, rules and regulations relating to customer services and delivery at all times
- Taking and making of, without limitation, customer queries, welcome calls, verification calls, rejected deposits, lapsed players, proactive and follow ups
- Ensuring all customer queries are resolved according to standard operating procedures, Company instructions, terms and conditions and the like
- Effective follow up and resolution of queries through regular feedback, updates, escalations in accordance with Company procedure and rules and regulations.
Requirements for this **Customer Service Agent job **in **Johannesburg**:
- Passed Grade 12 / Matric
- Fluent in the English Language (Both Verbal & Written)
- Proficient in Customer Relationship Management
- Excellent computer knowledge of: MS Word, Excel and MS Outlook
- LiveChat
- Insight
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