Technical Customer Support Agent

2 weeks ago

Johannesburg, South Africa Genesis Digital LLC Full time

Genesis Digital, a fully remote SaaS company, wants empathetic, tech-savvy agents to provide technical support for our Customer Support department.

Please note that **this role is for shift 1**, with a start time of 6:00 - 8:00 AM Pacific, M-F with the rotation of working one or two weekends out of the month. **For Romanian and South African applicants, this will be an evening shift.**

An intermediate understanding of computer software and web browsers is **required **for this position.

**About us**:
Genesis Digital has been a SaaS industry leader since 2013. We’ve got start-up values with a professional infrastructure. We have a wide suite of products that require support from purchase all the way through the customer life cycle. We pride ourselves on providing world-class customer service while maintaining a family culture.

This is a full-time position with a profitable, stable, and growing company, ideal for smart, capable customer service professionals with technical and writing skills. This is THE opportunity to work on exciting new tech (from home) with an awesome team.

**About the role**:
A Customer Success Agent at Genesis Digital is responsible for providing customers with a red carpet experience, from the time of purchase throughout the entire customer life cycle, as accounts and product expert. Customer Support activities include addressing all help desk tickets, live chat questions, and customer pain points, and participating in special projects as assigned.

**Responsibilities**:

- Provide written assistance to customers as an account and product expert
- Recognize complex issues and report or escalate them to your supervisor
- Work under limited supervision with integrity, autonomy, initiative and independent judgment
- Cross-train on multiple products
- Assist in additional Customer Success jobs, such as video training with clients or development of strategies to better assist customers

Skills and Qualifications:

- Technical support experience dealing with troubleshooting and problem resolution, preferably with software
- Strong communication and interpersonal skills
- Strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly
- Ability to efficiently manage time when working from home
- Passion for and responsibility to the customer
- Passion for what you do and drive to improve
- Personal and professional integrity

Genesis Digital is an Equal Opportunity Employer. Genesis Digital does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

  • Technical Scheduler

    1 day ago

    Johannesburg, South Africa Samsung Customer Care Center Full time

    Technical Schedular; Supports field teams with technical support Monitoring all technical requests received Acknowledge of technical request from customer or Supporting structures Troubleshoot technical issues Diagnose and assist with technical issue Resolve technical issue or refer to service delivery agent and service coordinator for further...

  • Technical Support Agent

    1 week ago

    Johannesburg, South Africa Afrizan Full time

    Our client in the Telecommunications industry is looking a standby agent to join their team. - Strong communication skills with the ability to discuss any issues with a wide variety of individuals and groups - A well-organized team player with the ability to perform various tasks, act individually, and think creatively **You need to have**: - Completed...

  • Customer Support Agent

    1 day ago

    Johannesburg, South Africa Africa Trailers Full time

    We are your premier provider of innovative mobile trailers, refrigerators, kitchens, and classrooms designed to meet Manufactured Trailer needs for South Africa. We are currently looking for a Customer support agent to support our small team to provide support for the external sales team. Job purpose: - Resolve customer enquiries, concerns, and issues in a...

  • Senior Customer Support Agent

    1 week ago

    Johannesburg, South Africa Rentoza Full time

    Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers. **The Role**: We are looking for a Senior Customer Support Agent to join our dynamic team and help deliver a world class digital...

  • Support Agent

    1 week ago

    Johannesburg, South Africa Sage Full time

    **Job Description**: The purpose of the role is to provide support to our Sage Pastel Payroll customer. Help our customers define the context of the issue, then narrow down the cause by continuously analysing the information available, and to find and analyse solutions (options). Making decisions on how the query should be resolved with mínimal constraints...

  • Customer Support Agent

    3 weeks ago

    Johannesburg, South Africa Verifone Full time

    Verifone Africa prides itself in offering its customers a quality, comprehensive service solution. We believe in collaboratively working with our customers to determine the services that will suit their requirements best and tailoring these to add value to their business. The Customer Support Agent will support clients on an escalated level and interacts...

  • Support Agent

    3 days ago

    Johannesburg, Gauteng, South Africa Ferva Business Partners Full time R120 000 - R180 000 per year

    Role OverviewThe Support Agent is responsible for executing daily tasks assigned by the Support Department Manager within the customer service space, including General Reception, Incoming Communication, and Outgoing Communication. The role involves providing outstanding service and assistance to customers through effective communication and efficient...

  • Customer Service Agent

    2 weeks ago

    Johannesburg, South Africa Initiate international Full time

    Looking for an opportunity to put your charming personality and quick wit to work? Look no further! A company that provides the best, leading-edge global support services to a variety of international organisations has an exciting job opportunity for a **Customer Service Agent** to join their team in **Johannesburg**. You will form part of their high...

  • Customer Support Agent

    5 days ago

    Johannesburg, Gauteng, South Africa Verifone Full time R104 000 - R208 000 per year

    Why VerifoneVerifone Africa prides itself in offering its customers a quality, comprehensive service solution. We believe in collaboratively working with our customers to determine the services that will suit their requirements best and tailoring these to add value to their business.The Customer Support Agent will support clients on an escalated level and...

  • Support Agent

    1 week ago

    Johannesburg, South Africa Sage Full time

    **Job Description**: Your Mission: As a Customer Services Agent, you'll deliver world-class support to Sage customers, helping them define, diagnose, and resolve issues efficiently. You'll provide tailored solutions that minimize disruption while empowering our customers to get the most out of their software. Along the way, you'll collaborate with advisors,...