Customer Service Representative

1 month ago


Cape Town, South Africa Time Personnel Full time
REQUIREMENTS
  • Matric, proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • English language is a must and further languages such as Dutch, German, Italian would be required
  • Solution orientated individual
  • Always willing to go the extra mile for customer satisfaction

DUTIES
  • Ensure excellent service standards and maintain customer satisfaction
  • Manage incoming calls and responding to customers emails
  • Providing product and service information to customers
  • Identify and escalate issue to the Customer Service Team Leader when necessary
  • Recognise, document, and alert the Team Leader of trends in customer calls and/or emails
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers


Salary: dependent on experience

Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.



  • Cape Town, Western Cape, South Africa EXL Service Full time

    At EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job DescriptionThe ideal candidate will possess a strong understanding of customer needs and be able to address complex benefit questions, resolve issues, and educate Members. Key responsibilities include recording details of inquiries, comments or complaints, transactions or interactions, and taking action accordingly. When necessary, the representative...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job Title: Customer Service Representative - Insurance Expert">About the Role:We are seeking an experienced Customer Service Representative to join our team at EXL Service. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and resolving complex insurance-related queries.Key Responsibilities:


  • Cape Town CBD, South Africa EXL Service Full time

    We are seeking an experienced Customer Service Representative to join our team at EXL Service. This role is a great opportunity for individuals who enjoy providing top-notch customer service and have a passion for problem-solving.About the RoleThe ideal candidate will be responsible for receiving and reviewing fax images, entering data into our system, and...


  • Cape Town CBD, South Africa EXL Service Full time

    At EXL Service, we're seeking a talented Senior Customer Service Representative to join our team. This role offers an exciting opportunity for individuals with excellent communication skills and experience in customer-facing roles.The estimated salary for this position is $50,000 - $70,000 per annum, based on industry standards and location. As a Senior...


  • Cape Town CBD, South Africa EXL Service Full time

    We are seeking a skilled Insurance Customer Service Representative to join our team at EXL Service. As an essential member of our operations, you will be responsible for handling inbound insurance queries with professionalism and accuracy.The ideal candidate will have strong customer service skills, excellent communication abilities, and the ability to work...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is opening its doors in Access Park and invites experienced candidates to apply for a Sales Associate position.The estimated salary for this role is between $40,000 and $60,000 per annum.About the Job:We are seeking a driven and customer-focused individual to join our team as a Sales Associate at our Access Park store.Your primary...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    At Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking a highly skilled and motivated Store Assistant to join our team in Hermanus. As a key member of our sales team, you will provide exceptional customer service and support to our clients.**About You:**To be successful in this role, you will need to have Grade 12 and retail experience, with excellent communication skills and the ability to work...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is expanding its presence in Sun Valley, a prime location for our new store. As a well-spoken retail sales associate, you will be the face of our brand, interacting with customers and providing exceptional service.The ideal candidate should possess excellent communication skills, Grade 12, and at least 4 years of retail experience....


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    Job OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...


  • Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

    Job Title: Customer Service RepresentativeGround One Direct Marketing is seeking a highly motivated and customer-focused Customer Service Representative to join our team. This is a full-time opportunity with a competitive salary of $45,000 - $55,000 per year, depending on experience. As a Customer Service Representative, you will be responsible for providing...


  • Cape Town, Western Cape, South Africa The Unlimited Force Full time

    The Unlimited Force is seeking a passionate and vibrant individual to join our team as a customer service representative. This role involves driving conversations and engaging with people to create unforgettable experiences for our clients.About the RoleWe are looking for an individual who can work in a fun and dynamic environment with opportunities for...


  • Cape Town CBD, South Africa EXL Service Full time

    About EXL ServiceWe are a leading business process management and technology services company, with expertise in transportation & logistics, finance, healthcare, and utilities.Job Overview:This role is responsible for providing customer support through various communication channels, ensuring timely resolution of customer queries and complaints. The...


  • Cape Town, Western Cape, South Africa Feedem Full time

    Job Title : Customer Service RepresentativeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Feedem. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.Key ResponsibilitiesManage...


  • Cape Town, South Africa Konig Digital LTD Full time

    Position: Customer Service Representative Company Overview: Local Internet Marketing (Pty) Ltd is a leading digital marketing agency based in Cape Town, South Africa. We specialize in providing innovative and effective digital marketing solutions to businesses of all sizes. Our team is dedicated to helping our clients achieve their goals and grow their...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    **Job Summary:**EXL Service is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our insurance support team, you will play a vital role in delivering exceptional customer experiences.**Key Responsibilities:Foster strong relationships with customers through effective communication and issue resolution.Analyze and...


  • Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Mindmatch Consulting in Cape Town. This role offers an exciting opportunity for individuals passionate about delivering exceptional customer experiences.The ideal candidate will possess excellent communication skills, a fluent level of English, and the ability to adapt to a...


  • Cape Town, South Africa Regenize Full time

    **Role name**:Customer Services Representative **Company**:Regenize **Location**:Epping, Cape Town **Job Types**: Full-time, Temporary **Contract length**:12 months **Education**: Diploma (preferred) **Experience**: Customer service: 2 years (preferred) **Language**: English (required) **Who Are We?** Regenize is on a mission to make zero-waste...


  • Cape Town, South Africa Cipla Full time

    **Department** - Supply Chain **Type of Employment** - Permanent **Job Purpose** - To deliver world class customer service by ensuring all administrative duties are well executed according to the business standards and consistently provide support to relevant business units. - Actively participate in all business initiatives where sustainable solutions for...