Customer Liaison Officer

5 days ago


Johannesburg, South Africa Stratogo Full time

Role: Client Liaison Officer

Location: Linbro Park - Johannesburg

Desired skills:
  • 2-3 years of experience on administrative skills
  • Proficiency in Advanced - MS Office
  • Excellent communicational and verbal skills

Experience Required: Administration duties including, but not limited to:
Developing strong relationships with customers to maintain existing business
  • Preparing and updating Account reports
  • Collaborating with various internal departments to ensure fulfilment all customer requests
  • Time management and multitasking skills to handle multiple tasks and clients at once
  • Strong organizational skills and attention to detail
  • Ability to handle pressure
  • Ensuring the compliance with our internal commercial and financial processes
  • Perform various ad hoc administrative tasks and follow ups as required.
  • Supporting the recruitment process
  • Prepare Travel Invoices and Sundries
  • Support the follow ups on commercial payroll & expenses
  • Support onboarding new candidates
  • Knowledge of international service operations
  • Knowledge of foreign exchange
  • Knowledge of Supply Chain processes Services Industry
  • Client relationship management: Building and maintaining relationships with clients and key personnel
  • Customer service: Addressing client inquiries and resolving issues
  • Client feedback: Monitoring client feedback and working to improve service
  • Account management: Processing applications, preparing contracts, invoicing, and managing records
  • Administrative functions: Performing a range of administrative functions for the client
  • Communication: Responding to client queries and complaints via email, phone, or in person
  • Business reviews: Conducting business reviews to ensure client satisfaction
  • Sales opportunities: Alerting the sales team to opportunities for further sales
  • Client satisfaction surveys: Carrying out client satisfaction surveys and reviews
  • Client expectations: Managing client expectations through high-quality customer service
  • Record keeping: Keeping detailed records of client interactions and transactions


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