Guest Relations Officer
4 weeks ago
Job Description: Guest Relations Officer
Location: Aparthotel group in Sandton
Position Type: Full-Time/Shift Work
Overview:
We seek a personable, professional, and customer-focused Guest Relations Officer to join our team. In this role, you will act as the primary point of contact for guests, ensuring they have a memorable and seamless stay. You will provide exceptional service, address guest inquiries, and collaborate with other departments to maintain the highest standards of hospitality.
Key Responsibilities: Guest Services:
- Greet and welcome guests upon arrival, ensuring a warm and personalized check-in experience.
- Respond to guest inquiries, requests, and complaints promptly and efficiently, resolving issues to exceed expectations.
- Offer detailed information about the aparthotel's facilities, services, and nearby attractions.
- Anticipate guest needs and proactively provide solutions to enhance their stay.
Operational Support:
- Coordinate with housekeeping, maintenance, and front desk teams to ensure rooms are prepared and issues promptly addressed.
- Maintain an up-to-date understanding of reservation systems and assist with bookings and cancellations.
- Process guest check-ins, check-outs, and payments efficiently using the property management system.
Communication and Relationship Building:
- Build strong relationships with guests to encourage repeat stays and positive reviews.
- Handle special requests, such as arranging transportation, dining reservations, or personalized experiences.
- Communicate guest feedback to management and suggest improvements for service delivery.
Administrative Duties:
- Maintain accurate records of guest interactions and preferences.
- Prepare and update guest information, ensuring compliance with data protection policies.
- Assist in compiling daily reports for management as needed.
Requirements:
- Previous experience in guest relations, customer service, or front-of-house role (hospitality experience preferred).
- Hospitality Diploma preferred
- Experience in Cloud-based property management systems.
-
Guest Relations Officer
1 month ago
Sandton, South Africa Bepsokeappointments Full timeJob Description: Guest Relations OfficerLocation: Aparthotel group in SandtonPosition Type: Full-Time/Shift WorkOverview:We seek a personable, professional, and customer-focused Guest Relations Officer to join our team. In this role, you will act as the primary point of contact for guests, ensuring they have a memorable and seamless stay. You will provide...
-
Guest Relations Officer
1 month ago
Sandton, South Africa Bepsoke Appointments Full timeJob Description: Guest Relations OfficerLocation: Aparthotel group in SandtonPosition Type: Full-Time/Shift WorkOverview:We seek a personable, professional, and customer-focused Guest Relations Officer to join our team. In this role, you will act as the primary point of contact for guests, ensuring they have a memorable and seamless stay. You will provide...
-
Guest Relations Officer
1 month ago
Sandton, South Africa Jobted ZA C2 Full timeJob Description: Guest Relations Officer Location: Aparthotel group in Sandton Position Type: Full-Time/Shift Work Overview: We seek a personable, professional, and customer-focused Guest Relations Officer to join our team. In this role, you will act as the primary point of contact for guests, ensuring they have a memorable and seamless stay. You will...
-
Guest Relations Officer
6 months ago
Sandton, South Africa HotelJobs.co.za Full timeQUALIFICATIONS Grade 12. Hotel School Diploma or tertiary qualification in Public Relations will be considered anadvantageous. **REQUIREMENTS**: Fluent in English. Fluency in other languages considered an advantage. Good people skills with an aptitude for relating and associating with guests. Exceptional communication skills (verbal and...
-
Aparthotel Guest Experience Specialist
4 hours ago
Sandton, South Africa Bepsoke Appointments Full timeSalary: R240,000 - R290,000 per annumAward-Winning Aparthotel Seeks Skilled Guest Relations OfficerWe are Bepsoke Appointments, an award-winning aparthotel group in Sandton, and we are looking for a highly skilled and personable Guest Relations Officer to join our team.About the RoleThis is an exciting opportunity for a motivated and customer-focused...
-
Customer Relations Officer
7 months ago
Sandton, South Africa IIE MSA and IIE Varsity College Full time**Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...
-
Customer Relations Officer
6 months ago
Sandton, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time**Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...
-
Customer Relations Officer
6 months ago
Sandton, South Africa IIE MSA and IIE Varsity College Full time**Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...
-
Guest Experience Liaison
6 months ago
Sandton, South Africa Wilderness Full time**PRIMARY PURPOSE** - This position can be based in either **Johannesburg, Cape Town** **Detailed Responsibilities** - Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey. - Maintain effective communication with all journey...
-
Public Relations Officer
8 months ago
Sandton, South Africa HunterGatherer consulting Full timeAre you passionate about shaping public perception, fostering meaningful connections, and championing the reputation of a dynamic organization? We are seeking a talented and motivated individual to join our team as a Public Relations Officer. If you have a knack for effective communication, a strategic mindset, and a passion for building and protecting...
-
Client Relations Office
3 weeks ago
Sandton, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...
-
Assistant Front Office Manager
3 months ago
Sandton, South Africa HotelJobs.co.za Full timeJoin a Prestigious 5* Hotel in Sandton as Front Office Assistant Manager! Kendrick Recruitment, your trusted hospitality recruitment agency, is seeking a dynamic Front Office Assistant Manager for a luxury 5-star hotel in Sandton. If you thrive in a high-end, fast-paced environment and have a passion for guest service, this is the role for you! Location:...
-
Emergency After Hours Guest Experience Liaison
6 months ago
Sandton, South Africa Wilderness Full timeTo provide emergency after-hour assistance outside office trading hours, over weekends and public holidays. To assist with any last-minute changes and amendments to bookings and to ensure these are resolved timorously and that all the relevant parties are kept informed throughout the guest journey. **Responsibilities** - Handle all emergency calls and...
-
Guest Experience Liaison
6 months ago
Sandton, South Africa HotelJobs.co.za Full timeWorld renowned Inbound DMC requires the services of a Guest Experience Liaison to provide emergency after-hour assistance outside office trading hours, over weekends and public holidays and to assist with any last-minute changes and amendments to bookings and to ensure these are resolved timorously and that all the relevant parties are kept informed...
-
Front Office Manager
6 months ago
Sandton, South Africa HotelJobs.co.za Full timeOur Hotel situated in Kempton Park is seeking a Front Office Manager. Main duties and responsibilities: - Guest relations - Management of the Front office and its procedures - Staff Management (Recruitment, training) - Reservations - Financial (Debtors, Petty Cash, Float) - Communicate with all relevant departments at all times - Maintain the Health and...
-
Assistant Front Office Manager
3 months ago
Sandton, South Africa HotelJobs.co.za Full time**Responsibilities**: - Assist in managing and supervising Front Office activities, including guest check-in/check-out, reservations, and concierge services. - Support the creation of a positive and productive work environment for your team, encouraging teamwork and continuous improvement. - Help implement and uphold high standards of guest service and...
-
Front Office Manager
2 months ago
Sandton, South Africa HotelJobs.co.za Full timeAward winning 5* Hotel in the Sandton area is looking for a Front Office Manager with strong Guest Relations & pre-opening experience to review and implement new SOP's. The Front Office Manager will be responsible for overseeing daily operations, managing customer interactions, ensuring customer satisfaction, and coordinating front office...
-
Public Relations Officer
6 months ago
Sandton, South Africa HunterGatherer consulting Full time**Duties**: Dealing with inquiries from the public, the press, and related organizations. Organizing and attending promotional events such as press conferences, open days, exhibitions, tours, and visits. Speaking publicly at interviews, press conferences, and presentations. **Must have excellent communication skills, strategic thinking abilities,...
-
Front Office
6 months ago
Sandton, South Africa HotelJobs.co.za Full timeWe’re hiring a **Front Office & Reservations Agent** to join our team. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. **Minimum Requirements**: - Hospitality Diploma/ Degree or Similar - 3 years experience in a similar role - Knowledge of Nebula...
-
Front Office Duty Manage
7 months ago
Sandton, South Africa HotelJobs.co.za Full timeFront Office Duty Manage needed for 5 star hotel in Sandton MINIMUM REQUIREMENTS Grade 12 Hospitality Qualification Working knowledge of OPERA Previous experience in the same or similar position DUTIES & RESPONSIBILITIES **Front Desk**: Introduce and maintain the most efficient check-in/out procedures. To ensure that reservations are taken correctly...