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Assistant Front Office Manager
3 weeks ago
**Responsibilities**:
- Assist in managing and supervising Front Office activities, including guest check-in/check-out, reservations, and concierge services.
- Support the creation of a positive and productive work environment for your team, encouraging teamwork and continuous improvement.
- Help implement and uphold high standards of guest service and satisfaction.
- Contribute to managing departmental budgets and optimizing revenue opportunities.
- Assist in training and developing team members to maintain the hotel's service standards and achieve operational excellence.
- Manage the Front Office team in the absence of the Front Office Manager.
**Requirements**:
- Minimum of at least 2-5 years of experience in a hotel environment, preferably as a Front Office Supervisor or in a similar role.
- Strong leadership and communication skills with the ability to build rapport with guests and team members.
- Detail-oriented with a passion for delivering personalized guest experiences.
- Ability to work under pressure and resolve guest issues effectively and efficiently.
- Proficiency in Opera (PMS) is essential.
- Ability to assist in managing financial aspects and budgeting within the Front Office department.
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