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Client Relations Office

1 month ago

Sandton, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary

Job Description

Key Responsibilities- Client Interaction & Support
- Resolve client queries related to account management, trade execution, settlement processes, corporate actions, and other stockbroking-related services.- End-to-End Query Resolution
- Take full ownership of client issues, ensuring they are resolved efficiently and accurately.
- Coordinate with internal departments (e.g., trading, operations, compliance) to address client needs.- Account Management
- Assist clients with onboarding, account opening, and documentation requirements.
- Provide guidance on platform navigation and ensure clients are fully equipped to trade effectively.- Client Relationship Management
- Build and maintain strong client relationships to enhance client retention and satisfaction.
- Identify opportunities to upsell additional services or products that benefit clients.- Compliance & Risk Awareness
- Ensure adherence to regulatory requirements and company policies in all client interactions.
- Keep abreast of stockbroking industry developments, products, and regulations.- Reporting & Feedback
- Maintain detailed records of client interactions in the CRM system.
- Provide feedback to management on recurring client concerns or suggestions to improve service delivery.

Qualifications & Skills- Educational Background:

- Bachelor’s degree in Finance, Business Administration, or a related field preferred.- Experience:

- Minimum of 2-3 years in a client service or support role within the stockbroking or financial services industry.
- Experience with stock trading platforms and market knowledge is advantageous.- Skills:

- Strong communication and interpersonal skills.
- Problem-solving abilities with a proactive mindset.
- Ability to handle pressure and multitask in a dynamic environment.
- Detail-oriented with excellent organizational skills.
- Proficiency in Microsoft Office Suite and CRM systems.- Qualifications & Skills

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_