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Senior Administrator | Claremont

4 months ago

claremont Western Cape, South Africa The Recruitment Council Full time

Our client is seeking a dedicated professional with a keen eye for detail and a passion for excellence in client service. This role offers an exciting opportunity to manage key processes and ensure regulatory compliance for a range of retirement and post-retirement products. If you have a strong background in LISP retirement and life products and thrive in a fast-paced, collaborative environment.

To manage processing and client service activities for various retirement and post-retirement products.

Key Relationships:

  • Internal clients advice and advice assistants.
  • PAS team.


Qualifications and Experience:

  • Relevant qualification or B Com degree in finance or business management.
  • 5 years experience in LISP retirement and life products.


Computer Competency Requirements:

  • Proficiency in Microsoft Office suite.


Core Competencies:

  • Strong administrative skills.
  • Highly methodical.
  • Self-starter with a broad task capability.
  • Strong numerical skills.
  • Attention to detail and accuracy.
  • Excellent time management.
  • Ability to work independently with minimal supervision.


Knowledge Requirements:

  • In-depth understanding of the financial services industry and products.
  • Familiarity with retirement funds and life products.


Personal Attributes:

  • Excellent interpersonal skills.
  • Client-oriented.
  • High emotional intelligence.


Key Performance Areas / Strategic Business Deliverables:

Technical Oversight and Regulatory Compliance:

  • Ensure compliance with regulatory rules and controls regarding legal administration.
  • Collaborate with the legal and compliance team to address regulatory changes impacting legal administration.
  • Represent the team in internal governance and management forums, such as trustee boards for retirement funds.
  • Update key processes and maintain the knowledge base in line with regulatory and business rules related to legal administration.


Process Management:

  • Administer and oversee processing of death, disability, divorce orders, and maintenance claims.
  • Manage retirement, pre-retirement, and emigration withdrawals.
  • Handle transfers related to Retirement Funds and Living Annuities.
  • Process maintenance instructions including switches, change of details, and Annuity Revaluations.
  • Resolve complex cases.
  • Apply or cancel relevant Tax Directives and ROT applications on ITax as needed.
  • Complete manual ROT requests and forms related to transfers.
  • Liaise with external suppliers regarding transfers, withdrawals, and claims within SLA.
  • Review and authorize legal administration team cases.
  • Experience in retirement s37 death benefit allocation investigations is advantageous.
  • Ensure all workflow items are actioned daily with clear notes on the workflow system.


Support to Operations Team Leader:

Assist in managing legal administration operational risks through:

  • Case reviews.
  • Monitoring workflow items near or over SLA.
  • Reviewing pending cases.
  • Assessing key risk metrics like outstanding ROTs and complaints.