Service Administrator IndustrialEquiptment

4 weeks ago


Gauteng, South Africa Umoja Recruitment Services Full time
• Receiving and professionally handling customer calls and enquiries.
• Communicate effectively with operational staff, customers, and suppliers
• Responsible for putting together and sending quotations timeously.
• Following up on all quotations sent and understanding why we are not converting them should that be the case.
• Ensuring that work in progress report (G01) is kept to a minimum.
• Monitor MSD report on a daily basis and balance back to G01 report.
• Submit daily tracking reports (downtime/ services) to the customer timeously.
• Invoicing job cards daily with the correct supporting documentation, ensuring that work in progress is kept to a minimum.
• Manage an effective document control.
• Ensure that all job cards and WIP`s are processed and billed to the correct customers, in line with monthly deadline requirements.
• Maintain business relationship with customers to ensure they are satisfied with our service delivery.
• Weekly forecast reports (like booking jobs, planning services and load testing etc.)
• General admin duties.
• Drive continuous improvement initiatives.

Skills / Qualifications:
• Matric
• Relevant 3 years tertiary qualification
• Must have a minimum 3 years or more relevant working experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Autoline experience would be an advantage.
• Must have an outgoing personality, good verbal and written communication skills with customers and technicians on all levels.
• Customer focused.
• Good administration, organizational and time management skills.
• Able to work independently.
• Need to be able to work quickly and accurately

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