Customer Liaison Officer

1 month ago

Pretoria, South Africa Sydsen Full time
Our client is seeking a motivated and detail-oriented Customer Liaison Officer to join their team in Pretoria, Gauteng . In this role, you will be responsible for evaluating, processing, and resolving customer queries and complaints, while establishing and maintaining strong relationships to enhance Customer Satisfaction Index (CSI) ratings.

Key Responsibilities:
  • Assist customers proactively, ensuring a positive experience with the dealership and all departments.
  • Answer all customer calls promptly and professionally.
  • Provide estimates and quotations according to company and manufacturer policies.
  • Maintain strong relationships with internal departments and advise management on after-sales matters.
  • Effectively communicate with customers to understand their requirements and resolve issues efficiently.
  • Ensure the agreed CSI targets are met and monitor customer feedback.
  • Implement an efficient inactive customer contact system for ongoing engagement.
  • Maintain cleanliness, organization, and repair standards of customer-facing areas in compliance with manufacturer guidelines.
  • Schedule and manage customer appointments and ensure timely communication of changes in service delivery.
  • Handle all correspondence, file documents according to standards, and follow-up on customer inquiries.
  • Collaborate with the manufacturer call centers and provide relevant information for queries or complaints.
  • Monitor the quality of service and job performance, ensuring customer satisfaction at every touchpoint.
  • Adhere to company policies, procedures, and working hours.
Requirements:
  • Proven experience in customer relations, preferably in an automotive dealership or service environment.
  • Strong communication skills and the ability to handle customer complaints and queries effectively.
  • Proactive, organized, and detail-oriented approach to work.
  • Ability to work efficiently within a team and independently.
  • Excellent telephone etiquette and customer service skills.
  • Knowledge of dealership systems and processes would be an advantage.

Please note that only experienced candidates will be considered and contacted.

Apply ONLINE now at:

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