Relationship Banker: Merchant Services

1 month ago


Johannesburg, South Africa Capitec Bank Full time
Job title : Relationship Banker: Merchant Services Job Location : Gauteng, Johannesburg Deadline : December 26, 2024 Quick Recommended Links
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Purpose Statement

  • To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients. 
  • To contribute to the overall profitability of Business Bank by promoting and selling Business Bank and merchant products to new and existing clients.

Experience

  • At least 2-3 yrs. proven experience in a CRM environment with responsibility for, or exposure to cross and upselling.
  • Proven experience in identifying sales or business opportunities and/or customer needs and providing solutions for these.  
  • Experience in a FMCG, banking or retail environment

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • Bachelor's Degree in Commerce or Marketing

Knowledge

Minimum:

  • Commercial, economic, SME landscape
  • Sales and sales optimisation techniques & principles
  • Commercial/business know how (how businesses work.)
  • Client relationship management principles
  • Engagement/conflict management practices
  • Performance culture

Ideal:

Knowledge and understanding of:

  • Business banking landscape, product knowledge
  • Payment solutions environment (merchant services)
  • POS Solutions
  • Capitec Bank Acquiring product knowledge

Skills

  • Influencing Skills
  • Planning, organising and coordination skills
  • Commercial Thinking Skills
  • Communications Skills
  • Interpersonal & Relationship management Skills

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