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Merchant Ops Analyst

5 months ago

City of Johannesburg Gauteng, South Africa Qunu Staffing Full time

The Operations Analyst role is a unique opportunity to directly impact our Business success in South Africa. The Merchant Operations Analyst will support the South African business and Merchant team by developing a deep, quantitative understanding of local market dynamics, building and nurturing relationships with key local stakeholders, and jumping on challenges as they emerge.

What you’ll do:

- Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders to aid strategic decisions that lead to improved Merchant experience
- Understand, track, and improve metrics such as Merchant reliability, quality, and profitability
- Lead projects that leverage data and analytics to develop an in-depth understanding of Merchants (compelling ‘stories’ and synthesised insights) and acquisition/growth funnel performance. Identify opportunity areas, influence cross-functional partners, and execute projects to deliver sustained and material growth
- Improve or innovate new processes by identifying operational areas of improvement to keep the Merchant team as efficient as possible
- Provide insights to understand the business context and market opportunity, surface gaps and opportunities, and develop business plans to build cross-functional alignment on actions to improve Merchant success and business growth
- Develop, maintain, and communicate detailed reporting models to assist decision-making for sales, account management, territory leads, and operations managers

What you'll need:

- Data-driven decision mentality and sound business judgment through strong analytical thinking and modelling ability. Ability to present complex data in a simple-to-understand manner. Excel skills are mandatory, SQL knowledge is necessary
- Self-starter; empathetic and leans in and embraces rolling up your sleeves; collaborative, and process-driven
- High adaptability to change and ability to execute quickly. Able to pivot quickly from long-term thinking to immediate action tactical response
- Thoughtful in the prioritization of personal time. Able to deliver projects despite multiple priorities
- Able to cope with ambiguity and an environment where not everything works yet. Leads with ownership of problem-solving
- Excited about business prospects for the future and a believer in the value that it brings to its cities

COMPETENCIES Competencies required to be successful. Competency List:
Business Acumen Communication

Executional Excellence

Functional Expertise

Planning and Organization

Problem Solving

Stakeholder Management Teamwork

Technical (hard skills) Functional Expertise (planning and Organizing) Problem-Solving Business Acumen

Non-technical (soft skills) Stakeholder Management Communication Teamwork