Merchant Relationship Specialist
4 days ago
About us, purpose, experience and qualifications
**about us**:
**purpose**:
- To maximise business development opportunities with existing merchants to ensure sustainable and profitable relationships between Merchants/Suppliers and the organisation**experience and qualifications**:
- Minimum Qualification - Relevant Diploma
- Preferred Qualification - Relevant Advanced National Diploma
- Experience - 3 to 5 years customer relationship management experience in a similar environment of which 1 to 2 years ideally at junior management level
- Knowledge Required - Understanding of SLAs
- Understand Conduct issues
- Ability to identify suspected Fraud**additional requirements**:
- No Referral plan is assigned to this job
**responsibilities**:
- Control expenditure and identify process improvements to contain and reduce costs
- Monitor Customer / Merchant feedback reports to identify learning opportunities to improve processes and increase efficiencies
- Display and encourage an appreciation of teamwork and inclusivity
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Participate in planned activities that are appropriate for own development
- Compile reports that track progress and guide business to make informed decisions
- Manages risks in own area of responsibility
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Deliver internal and external customer service excellence through adherence to quality service standards
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