Technical Field Force Specialist motor dealer network
1 month ago
Ref: 4874
Location: Pretoria
Salary: R35 000 to R48 000 per month commensurate with qualification and experience + benefits
Email your CV to
Qualifications / Requirements:
• Degree or National Diploma in any relevant Engineering Field or Diploma/Degree in Operations Management with a Motor Mechanic Trade Certificate and a Master Technician Certificate
Essential
• Expert knowledge of product, group standards, after-sales systems and support, warranty, dealer workshop processes, technical infrastructure and consumer legal framework
• Proven experience in Dealer Network with specific focus of after-sales and vehicle diagnostics
• Expert knowledge of product defect diagnostics through Fault Finding
• Have an in-depth knowledge and understanding of the Consumer Protection Act (CPA)
• Ability to manage and formulate new dealer strategies
• Effective problem-solving abilities, combined with logical visual and spatial thinking skills
• Customer orientated, assertive and persuasive skills
• Computer literacy (MS Office) and Group systems
• Minimum 5 years motor industry experience gained in a Technical Services environment/Product Engineering/After Sales
• Minimum of 2 years’ experience in dealing with automotive product support issues of a technical nature and customer service liaison relating to technical support
Key Performance Areas:
• On-site technical assessments, vehicle evaluations and guidance on escalated technical problems to effect improved quality of information and quicker resolution
• Traveling at short notice to repair complex problems to the correct safety and quality standards on vehicles at Dealers (both local and Sub-Saharan Importers)
• Perform root-cause analysis of complex vehicle problems and providing input for developing Dealer training content and material to address specific shortcomings and topics
• Ensure the most economic method of diagnosis and appropriate repair quality standards are achieved within the Dealer Network and at Sub-Saharan Importers
• Accountable for implementation of corrective measures which will enable the Dealer to achieve their monthly business objectives and compliance levels, relating to workshop processes as well as the increase of workshop effectiveness and minimizing repeat repair potential
• Conduct in-depth 3 to 4 day Dealer onsite compliance audits to prescribed aftersales processes and standards
• Accountable for monitoring and reporting of Dealer specific metrics relating to the technical process compliance
• Collaborate with Dealer management and aftersales field force in order to identify and implement corrective actions for underperforming dealers with respect to service targets
• Manage the dealer network’s conformity to single incident reporting and campaign fulfilment to limit potential corporate liability risks
• Identify and address the training and development needs of the Dealer’s workshop and aftersales staff to ensure targeted technical capability is in place
• Manage the speedy resolution of escalated customer concerns
• Ensure the ongoing development and coaching of Dealer personnel to the desired level of technical process compliance
-
Technical Field Force Specialist
4 weeks ago
Pretoria, Gauteng, South Africa On Line Personnel Full timeJob Title: Technical Field Force SpecialistWe are seeking a highly skilled and experienced Technical Field Force Specialist to join our team at On Line Personnel in Pretoria. As a key member of our technical services team, you will be responsible for ensuring the highest level of technical quality and process compliance within our motor dealer network.About...
-
Pretoria, Gauteng, South Africa On Line Personnel Full timeJob Overview">We are seeking a skilled Technical Field Force Specialist to join our team at On Line Personnel. As a key member of our motor dealer network, you will be responsible for ensuring the highest level of technical process compliance within our dealerships.">Salary and Benefits">The successful candidate can expect a competitive salary of R35 000 to...
-
Pretoria, Gauteng, South Africa On Line Personnel Full timeJob OverviewWe are seeking an experienced Automotive Technical Expert to join our team as a Technical Field Force Specialist in the motor dealer network.
-
Motor Dealer Network Technical Specialist
2 weeks ago
Pretoria, Gauteng, South Africa On Line Personnel Full timeAbout the RoleWe are seeking a highly skilled Motor Dealer Network Technical Specialist to join our team at On Line Personnel. This is an exciting opportunity for an experienced professional to take on a challenging role in the motor industry.Job SummaryThe successful candidate will be responsible for providing technical support and guidance to dealers...
-
Pretoria, Gauteng, South Africa On Line Personnel Full timeCompany Overview:We are a leading recruitment agency, On Line Personnel, and we are seeking an experienced Senior Technical Operations Manager to join our team.About the Role:The successful candidate will be responsible for overseeing the technical operations of our motor dealer network, ensuring that all dealers meet the required standards and quality...
-
Technical Field Specialist
6 months ago
Pretoria, South Africa On Line Personnel Full timeFull Time - Pretoria - Posted 5 hours ago Job Position: Technical Field Specialist Ref: 4591 Location: Pretoria (Gauteng) **Salary**: Commensurate with qualification and experience Qualifications / Requirements: - Degree or National Diploma in any relevant Engineering Field or Diploma / Degree in Operations Management with a Motor Mechanic Trade...
-
Technical Field Specialist
6 months ago
Pretoria, South Africa OLP Full timeJob Position: Technical Field Specialist Ref: 4591 Location: Pretoria (Gauteng) **Salary**: Commensurate with qualification and experience Qualifications / Requirements: - Degree or National Diploma in any relevant Engineering Field or Diploma / Degree in Operations Management with a Motor Mechanic Trade Certificate and a Master Technician Certificate -...
-
Technical Field Specialist
6 months ago
Pretoria, South Africa Staff Solutions Full time**Job Description and Responsibilities**: - Functioning as “flying doctor” w.r.t. on-site technical assessments, vehicle evaluations and guidance on escalated technical problems to effect improved quality of information and quicker resolution. - Traveling at short notice to repair complex problems to the correct safety and quality standards on vehicles...
-
Senior Automotive Technical Consultant
1 month ago
Pretoria, Gauteng, South Africa On Line Personnel Full timeJob Position: Technical Field Force Specialist – Motor Dealer Network/Automotive IndustryRef: 4874Location: PretoriaEstimated Salary: R35,000 to R48,000 per month (commensurate with qualification and experience + benefits)Job Description:We are seeking a highly skilled Senior Automotive Technical Consultant to join our team at On Line Personnel. As a...
-
Automotive Industry Technical Specialist
1 month ago
Pretoria, Gauteng, South Africa On Line Personnel Full timeJob Overview: As an Automotive Industry Technical Specialist, you will play a critical role in ensuring the highest quality of technical support and services within our network of dealers. You will be responsible for providing expert knowledge and guidance on product standards, after-sales systems, and warranty requirements.About the Role: This is a...
-
Technical Analyst
3 weeks ago
Pretoria, Gauteng, South Africa Motus Holdings Limited Full timeJob Title: Technical AnalystWe are seeking a highly skilled Technical Analyst to join our team at Motus Holdings Limited.Estimated Salary: R1,200,000 - R1,500,000 per annum.Company Overview:Motus Holdings Limited is a leading automotive company that offers a range of services and solutions.Key Responsibilities:Arranging vehicle repairs via overseas...
-
Technical Trainer
1 month ago
Pretoria, South Africa Ford Motor Company Full timeDelivery of technical training to technicians improve technician competency and dealer competency to have capability for FIRFT “Fix Ford Vehicle Right the First Time” and reduce VORs. Also support market activities to build Customer truth & Customer Satisfaction. Knowlege Skills and Abilities: - Strong skills & knowledge on automotive technology. -...
-
Img Technical Assistance Center Advisor
7 months ago
Pretoria, South Africa Ford Motor Company Full time**POSITION DETAILS** - Receive, review, and respond to technical queries from the field through: - Technical Support Request (TSR), - Handling inbound calls (after submitting TSR), - Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. - Regularly track all open/ageing concerns for timely resolution and update the vehicle status. -...
-
Dealer Parts Support Group Supervisor
4 months ago
Pretoria, South Africa Ford Motor Company Full timeThis position will work cross functionally with internal Ford stakeholders by leveraging the common resources, tools and system e.g. PANDA, MicroCat, and SharePoints etc. PS&L Helpdesk will develop a strong working relationship with dealers to provide an effortless dealer enquiry resolution experience. KNOWLEDGE, SKILLS, and ABILITIES (KSA) - Strong...
-
Service Engineering Operations Co-ordinator
2 months ago
Pretoria, South Africa Ford Motor Company Full timeTo ensure that the day-to-day admin requirements for the SEO department are actioned and driven to closure. - A degree or diploma from a recognized institution. - Qualification in business administration, management, or a related field is preferred. - At least 2 years’ experience working on the STARS system. - Qualification in project management and/or...
-
Financial Management Specialist
1 month ago
Pretoria, Gauteng, South Africa Gap Consulting Full timeJob OverviewWe are seeking an experienced Financial Management Specialist to join our team at Gap Consulting. As a key member of our organization, you will be responsible for providing financial guidance and support to our clients in the motor industry.Key ResponsibilitiesDevelop and implement financial strategies to optimize business performanceProvide...
-
Technical Network Support Specialist
1 month ago
Pretoria, Gauteng, South Africa People Dimension Full timeAbout the RoleWe are seeking a skilled Technical Network Support Specialist to join our team at People Dimension.The successful candidate will be responsible for providing exceptional technical support and maintenance services to our clients, ensuring their network infrastructure is stable, secure, and running optimally.
-
Fleet Aftersales Manager
6 months ago
Pretoria, South Africa Ford Motor Company Full timeKey objectives for the Aftersales Manager are: - Optimization of cross-functional processes, particularly in Vehicle Off Road Management, managing the KPI's of the Direct Sales channel. - Drive Vehicle Offroad (VOR) to achieve an average time offroad < 9 days. - Responsible for ensuring after-sales processes are optimized with responsible business acumen...
-
Pretoria, Gauteng, South Africa Netsurit Full timeJob Title: Technical Support Specialist in Network InfrastructureWe are seeking a highly skilled Technical Support Specialist to join our team at Netsurit. Based in Pretoria, this role requires strong technical expertise and excellent communication skills to deliver high-end technical support services to our clients.Key Responsibilities:Provide proactive and...
-
Technical Trainer
7 months ago
Pretoria, South Africa UD Trucks Full time**Technical Trainer** **Department : Technical Training (BP64410)** **Job Overview** UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. This position will be responsible to develop and deliver technical training to the UDSA dealer network. **Responsibilities and Duties** To develop and deliver...