Senior Automotive Technical Consultant

2 months ago


Pretoria, Gauteng, South Africa On Line Personnel Full time

Job Position: Technical Field Force Specialist – Motor Dealer Network/Automotive Industry

Ref: 4874

Location: Pretoria

Estimated Salary: R35,000 to R48,000 per month (commensurate with qualification and experience + benefits)

Job Description:

We are seeking a highly skilled Senior Automotive Technical Consultant to join our team at On Line Personnel. As a Senior Automotive Technical Consultant, you will play a critical role in ensuring the success of our motor dealer network by providing technical support, training, and guidance to dealerships.

Key Responsibilities:

  • Conduct on-site technical assessments, vehicle evaluations, and provide guidance on escalated technical problems to effect improved quality of information and quicker resolution.
  • Travel to repair complex problems to the correct safety and quality standards on vehicles at dealerships (both local and Sub-Saharan Importers).
  • Perform root-cause analysis of complex vehicle problems and provide input for developing dealer training content and material to address specific shortcomings and topics.
  • Evaluate and ensure the most economic method of diagnosis and appropriate repair quality standards are achieved within the dealer network and at Sub-Saharan Importers.
  • Implement corrective measures to enable dealers to achieve their monthly business objectives and compliance levels, relating to workshop processes as well as increasing workshop effectiveness and minimizing repeat repair potential.
  • Conduct in-depth 3 to 4 day dealer onsite compliance audits to prescribed after-sales processes and standards.
  • Monitor and report on dealer-specific metrics relating to technical process compliance.
  • Collaborate with dealer management and aftersales field force to identify and implement corrective actions for underperforming dealers with respect to service targets.
  • Manage the dealer network's conformity to single incident reporting and campaign fulfillment to limit potential corporate liability risks.
  • Identify and address the training and development needs of dealer workshop and aftersales staff to ensure targeted technical capability is in place.
  • Resolve escalated customer concerns efficiently.
  • Develop and coach dealer personnel to the desired level of technical process compliance.

Requirements:

  • Degree or National Diploma in any relevant Engineering Field or Diploma/Degree in Operations Management with a Motor Mechanic Trade Certificate and a Master Technician Certificate.
  • Expert knowledge of product, group standards, after-sales systems, and support, warranty, dealer workshop processes, technical infrastructure, and consumer legal framework.
  • Proven experience in Dealer Network with a specific focus on after-sales and vehicle diagnostics.
  • Expert knowledge of product defect diagnostics through Fault Finding.
  • In-depth knowledge and understanding of the Consumer Protection Act (CPA).
  • Ability to manage and formulate new dealer strategies.
  • Effective problem-solving abilities combined with logical visual and spatial thinking skills.
  • Customer-oriented, assertive, and persuasive skills.
  • Computer literacy (MS Office) and Group systems.
  • Minimum 5 years' motor industry experience gained in a Technical Services environment/Product Engineering/After Sales.
  • Minimum of 2 years' experience in dealing with automotive product support issues of a technical nature and customer service liaison relating to technical support.


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