Technical Field Force Specialist

2 weeks ago

Pretoria, Gauteng, South Africa On Line Personnel Full time
Job Title: Technical Field Force Specialist

We are seeking a highly skilled and experienced Technical Field Force Specialist to join our team at On Line Personnel in Pretoria. As a key member of our technical services team, you will be responsible for ensuring the highest level of technical quality and process compliance within our motor dealer network.

About the Role

This is a challenging and rewarding role that requires strong technical knowledge, excellent problem-solving skills, and the ability to work effectively with dealers and other stakeholders. As a Technical Field Force Specialist, you will be responsible for:

  • Providing on-site technical assessments, vehicle evaluations, and guidance on escalated technical problems to effect improved quality of information and quicker resolution.
  • Traveling at short notice to repair complex problems to the correct safety and quality standards on vehicles at Dealers (both local and Sub-Saharan Importers).
  • Performing root-cause analysis of complex vehicle problems and providing input for developing Dealer training content and material to address specific shortcomings and topics.
Requirements

To be successful in this role, you will need to have:

  • A degree or national diploma in any relevant engineering field or a diploma/degree in operations management with a motor mechanic trade certificate and a master technician certificate.
  • Expert knowledge of product, group standards, after-sales systems and support, warranty, dealer workshop processes, technical infrastructure, and consumer legal framework.
  • Proven experience in a dealer network with a specific focus on after-sales and vehicle diagnostics.
  • Ability to manage and formulate new dealer strategies.
  • Effective problem-solving abilities, combined with logical visual and spatial thinking skills.
  • Customer-oriented, assertive, and persuasive skills.
  • Computer literacy (MS Office) and Group systems.
  • Minimum 5 years of motor industry experience gained in a technical services environment/product engineering/after sales.
  • Minimum of 2 years' experience in dealing with automotive product support issues of a technical nature and customer service liaison relating to technical support.
Key Performance Areas

Your key performance areas will include:

  • On-site technical assessments, vehicle evaluations, and guidance on escalated technical problems to effect improved quality of information and quicker resolution.
  • Traveling at short notice to repair complex problems to the correct safety and quality standards on vehicles at Dealers (both local and Sub-Saharan Importers).
  • Performing root-cause analysis of complex vehicle problems and providing input for developing Dealer training content and material to address specific shortcomings and topics.
What We Offer

We offer a competitive salary range of R35,000 to R48,000 per month, commensurate with qualification and experience, plus benefits.

About Us

On Line Personnel is a leading recruitment agency specializing in the placement of professionals in various industries. We pride ourselves on our exceptional service and commitment to excellence.

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