Technical Field Force Specialist Motor Dealer Network Operations Manager

21 hours ago


Pretoria, Gauteng, South Africa On Line Personnel Full time

Job Overview

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We are seeking a skilled Technical Field Force Specialist to join our team at On Line Personnel. As a key member of our motor dealer network, you will be responsible for ensuring the highest level of technical process compliance within our dealerships.

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Salary and Benefits

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The successful candidate can expect a competitive salary of R35 000 to R48 000 per month, commensurate with qualification and experience, plus additional benefits.

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Key Responsibilities

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Your primary duties will include:

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  • Conducting on-site technical assessments and evaluations to identify areas for improvement;

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  • Providing guidance and support to dealerships to ensure they meet the required quality standards;

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  • Performing root-cause analysis of complex vehicle problems to develop effective solutions;

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  • Collaborating with dealership management and aftersales field force to implement corrective actions;

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  • Monitoring and reporting on dealership metrics to ensure compliance with after-sales processes and standards;

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  • Identifying and addressing training and development needs within dealership workshops and aftersales staff;

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  • Managing the speedy resolution of escalated customer concerns;

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  • Ensuring the ongoing development and coaching of dealership personnel to achieve desired levels of technical process compliance;

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Requirements and Qualifications

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To be considered for this role, you must have:

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  • A degree or national diploma in any relevant engineering field, or a diploma/degree in operations management with a motor mechanic trade certificate and master technician certificate;

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  • Expert knowledge of product, group standards, after-sales systems, and support, warranty, dealer workshop processes, technical infrastructure, and consumer legal framework;

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  • Proven experience in a dealer network with a focus on after-sales and vehicle diagnostics;

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  • Expert knowledge of product defect diagnostics through fault finding;

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  • Knowledge of the Consumer Protection Act (CPA) and ability to manage and formulate new dealer strategies;

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  • Effective problem-solving abilities, combined with logical visual and spatial thinking skills;

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  • Customer-oriented, assertive, and persuasive skills;

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  • Computer literacy (MS Office) and group systems;

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  • Minimum 5 years' experience in the motor industry, gained in a technical services environment, product engineering, or after-sales;

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  • Minimum of 2 years' experience in dealing with automotive product support issues of a technical nature and customer service liaison relating to technical support;

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About Us

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On Line Personnel is a leading provider of staffing solutions, committed to delivering exceptional results to our clients and candidates. We are passionate about building long-term relationships and fostering a culture of excellence, innovation, and integrity.

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Contact Information

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Please submit your CV and a cover letter outlining your experience and qualifications for this role to [insert contact information].



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