DC-Flexicare -Telesales Consultant- Park Square

3 weeks ago


Durban, KwaZulu-Natal, South Africa Discovery Limited Full time

Business Unit: Discovery Connect

Function: Call Center / Contact Center

Date: 1 Feb 2025

Job Description

The successful individual will be required to conduct Discovery Flexicare telesales, performing the following key outputs:

  1. Identifying sales opportunities.
  2. Answering inbound calls timeously and making required outbound calls.
  3. Maintaining accurate details and statistics of all queries.
  4. Communication to members telephonically via fax and email.
  5. Attending to general administration.
  6. Achieve quality target.
  7. Adhering to service level agreements.
Personal Attributes and Skills

The successful individual will be required to demonstrate the following competencies:

  1. Goal orientated.
  2. Self motivated.
  3. Ability to perform under pressure.
  4. Adapt to change.
  5. Persuasiveness.
  6. Sound time management.
  7. Attention to detail.
  8. Ability to learn quickly and apply knowledge.
  9. Speak fluently (accent neutral) English/Afrikaans.
Qualification & Experience
  1. At least 1 year sales experience, preferably in an outbound telesales environment.
  2. Minimum 1 year health product knowledge; Discovery Health knowledge is an advantage.
  3. PC literacy (email, Word, Excel).
  4. Tertiary qualification is an advantage.
  5. NQF5 and RE5 qualification.
Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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