Client Success Manager

3 months ago

Johannesburg, South Africa TalentCru Full time

A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Manager in Gauteng.

To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.

  • Diploma / Grade 12
  • Up to 2 years supervisory or HR generalist experience
  • TES experience preferred
  • Own car and drivers license essential

PROCESS

  • Overall accountability for effective and efficient admin and payroll management;
  • Ensure that Client Success teams adhere to payroll procedures and deadlines;
  • Checking, verification and approval of pre-extract reports from Payroll;
  • Ensure correct job requisition is received from the Client;
  • Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;
  • Establish a relationship with the Resource Centre;
  • Provide feedback to Resource Centre on candidates supplied;
  • Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures;
  • Ensure that Assignees are briefed regarding transport arrangements, address, times etc;
  • Arrange and control recruitment of assignees as back-up and or replacement staff when required according to contract requirements;
  • Responsible for reporting on daily fill rate to the client and Operations Executive;
  • Forecast and plan for peak and seasonal labour requirements;
  • Induction of employees;
  • Ensure that protective equipment and related documentation is issued;
  • Coordinate transportation for assignees and obtain approval from the client;
  • Ensure that pay slips are distributed to assignees;
  • Ensuring the integrity of data on the payroll system;
  • Compile and deliver accurate reports as per client requirements;
  • Ensure a complete record of all staff on site at all times;
  • Ensure that shifts are fully staffed as per client requirements;
  • Monitor and manage assignee time keeping;
  • Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;
  • Responsible for the implementation and maintenance of client Service Level Agreements;

CUSTOMER

  • Establish and maintain relationships with key client management contacts;
  • Attend client meetings and conduct regular client visits;
  • Develop awareness of client future business needs, identify potential opportunities and communicate;

FINANCE

  • Responsible for ensuring on-time and accurate invoice delivery to clients;
  • Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;
  • Analyse weekly stats per responsible client;

PEOPLE

  • Coach and mentor assignees;
  • Manage teams and disciplinary issues;
  • Manage disciplinary enquiries, CCMA cases, LR activities etc;
  • Escalate potential labour risks;
  • Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;
  • Drive transformation within team;
  • Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;
  • Ensure team members are appropriately trained and developed;
  • Responsible for arranging, controlling and overseeing the training of assignees.

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