Senior Client Success Manager

6 months ago

Johannesburg, South Africa Trustonic Full time

**Company Description**
**_
Who we are..._**

At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you

**_
A bit about the team and what you'll deliver..._**

We are looking for a **Senior Client Success Manager **to join our expanding Sales and Business Development team in South Africa. Reporting to the General Manager, MEA Region, you will be accountable for the implementation of the company’s strategy to grow Trustonic’s strategic client base and delivering on sales objectives within the Mobile, Retail and Finance sectors in MEA.

As part of the MEA Sales & Business Development team, we are looking for a customer-focused **Senior Client Success Manager** to lead scaling large, strategic enterprise clients while driving mutually beneficial relationship and help clients maximize the ROI they achieve with the Trustonic’s solution.

As the** Senior Client Success Manager** you will:

- Own end-to-end management of commercial engagements within a client portfolio.
- Establish and nurture strong relationships with key stakeholders within strategic and prospective client and partner accounts.
- Lead and identify potential opportunities within a set of strategic accounts, utilising appropriate sales platforms and resources and formulating and proposing solutions with the goal of expanding business.
- Understand, translate, and integrate client strategy and needs into joint client success strategy and identifying pain points as key growth drivers.
- Drive collaboration with client on ways to maximise deployment and integration while providing insight into development of target markets, product development, analytics, and relevant best practise.
- Lead alignment of all strategic initiatives to collaboratively drive new market pipelines, upsell and cross sell opportunities and maintain Trustonic as a strategic partner in existing strategic clients.
- Drive engagement across client and partner base in the region, while ensuring QBRs and Annual reviews are facilitated and actionable next steps are concluded.
- Drive account sustainability, contract renewals, upsell and cross sell initiatives.
- Ensure accurate forecasting based on existing as well as future strategic deployments in line with product availability and client strategy.
- Maintain an ongoing and thorough understanding of Trustonic’s product set, planned product developments while driving more efficient client requirements within the product development planning.
- Sustain and drive commercial methodologies, maintain an in-depth understanding of commercial terms including pricing constructs and general business terms.
- Lead & Support with timeous submissions of regional RFI and RFP submissions.
- Cross-Functional collaboration across Product, Delivery, Finance, Legal and Operations. Lead client advocacy, act as the voice of the client, gathering feedback and collaborating with internal teams.
- Support marketing initiatives within the region to further cement Trustonic as a preferred partner and market leader in the region.

**Who you are...**

As the** Senior Client Success Manager** you will have/be:

- Self-starter with a strong sales acumen, to influence client action to increase value to both parties.
- Analytical thinker and able to analyse performance metrics.
- Strong negotiation skills.
- Strategic and Big-Picture focused.
- Problem solving and solution orientated thinking.
- Strong verbal and written communication skills, ability to speak effectively and to any audience - written and conversational.
- Forecast accuracy.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Ability to understand complex commercials and commercial legal concepts.
- Strong presentation skills, advanced Excel, PowerPoint, Sales Force and Tableau skills.
- Internal and external Innovation agent, driving change, grow faste

  • Client Success Manager

    6 months ago

    Johannesburg, South Africa Agency Growth Team Full time

    Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...

  • Client Success Manager

    6 months ago

    Johannesburg, South Africa Agency Growth Team Full time

    Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...

  • Client Success Manager

    2 months ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    About the RoleWe are seeking a highly skilled and experienced Client Success Manager to join our team at TalentCru. As a key member of our operations team, you will be responsible for driving and ensuring efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.Key ResponsibilitiesOverall...

  • Client Success Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Point Group Full time

    Job Title: Client Success ManagerMain Purpose:The purpose of this position is to coordinate all activities associated with delivering against client objectives/requirements. To take ownership of all delivery details associated with their assigned customers and are the expert in their customer's business through leading the day-to-day customer...

  • Client Success Manager

    5 months ago

    Johannesburg, South Africa TalentCru Full time

    A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Manager in Gauteng.To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.Diploma / Grade 12Up to...

  • Client Success Manager

    3 months ago

    Johannesburg, South Africa Pearl Lemon Full time

    **About Us**:Pearl Lemon Group is an innovative, fast-growing conglomerate with a portfolio of service-oriented businesses. Two of our most dynamic divisions—Pearl Lemon Cleaning and Pearl Lemon Repairs—are experiencing rapid expansion. Pearl Lemon Cleaning offers top-tier domestic and commercial cleaning services, while Pearl Lemon Repairs handles...

  • Client Success Manager

    4 months ago

    Johannesburg, South Africa Point Group Full time

    1. JOB TITLE: Client Success Manager   2. MAIN PURPOSE OF THE JOB: The purpose of this position is to coordinate all activities associated with delivering against client objectives/requirements. To take ownership of all delivery details associated with their assigned customers and are the expert in their customer’s business through leading the...

  • Client Success Manager

    4 months ago

    Johannesburg, South Africa Point. Your Marketing Investment Partner Full time

    1. JOB TITLE:Client Success Manager 2. MAIN PURPOSE OF THE JOB:The purpose of this position is to coordinate all activities associated with delivering against client objectives/requirements. To take ownership of all delivery details associated with their assigned customers and are the expert in their customer’s business through leading the day-to-day...

  • Client Success Manager

    4 months ago

    Johannesburg, South Africa Point Group Full time

    1. JOB TITLE:Client Success Manager 2. MAIN PURPOSE OF THE JOB:The purpose of this position is to coordinate all activities associated with delivering against client objectives/requirements. To take ownership of all delivery details associated with their assigned customers and are the expert in their customer’s business through leading the day-to-day...

  • SEO Client Success Manager

    1 month ago

    Johannesburg, South Africa Agency Growth Team Full time

    Do you LOVE serving clients, and helping businesses grow and scale to new heights with **SEO**? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you a technically minded person (Websites, SEO, Project Coordination) and love progressing clients through...

  • Client Success Lead

    2 months ago

    Johannesburg, Gauteng, South Africa Point Group Full time

    Job Title: Client Success ManagerAt Point Group, we are seeking a highly skilled Client Success Manager to join our team. The successful candidate will be responsible for coordinating all activities associated with delivering against client objectives and requirements.Main Responsibilities:Customer Management: Develop and maintain strong relationships with...

  • Consultant, Client Success

    1 week ago

    Johannesburg, South Africa Visa Full time

    The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new...

  • Consultant, Client Success

    7 days ago

    Johannesburg, South Africa Visa Full time

    Job title : Consultant, Client Success Job Location : Gauteng, Johannesburg Deadline : January 06, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for...

  • Consultant, Client Success

    1 week ago

    Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Client Success Operations Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    Job Title: Client Success Operations ManagerA global provider of workplace solutions is seeking a skilled Client Success Operations Manager to join their team in the Western Cape.Key Responsibilities:Deliver day-to-day operational service delivery in line with client SLAs and Pricing Schedules.Verify payroll reports for accuracy and approval.Coordinate...

  • Client Success Associate

    6 months ago

    Johannesburg, South Africa Sand Tech Holdings Limited Full time

    **ABOUT US** Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, our mission is to create work opportunities for millions of Africa's youth and solve the world's shortage of technology talent. Our company SAND has 450+ staff members from 48+ countries...

  • Client Success Strategist

    2 months ago

    Johannesburg, South Africa No Joke Marketing Full time

    No Joke Marketing is not just a brand name - it's our ethos. We go beyond typical marketing tactics to deliver tangible, high-impact results for our clients. From web design to paid advertising, our portfolio is vast, and our commitment is unwavering. If you're a passionate Salesperson who thrives on success and believes in the power of digital marketing,...

  • Client Success Strategist

    1 month ago

    Johannesburg, Gauteng, South Africa Flair TM Full time

    Job DescriptionWe are seeking a highly skilled Client Success Strategist to join our team at Flair TM. In this role, you will be responsible for establishing key client connections, cultivating long-term partnerships, and executing strategic plans to drive sales growth while maintaining strong client retention.About the RoleEstablish Key Client Connections:...

  • Client Success Supervisor

    5 months ago

    Johannesburg, South Africa TalentCru Full time

    A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Supervisor in the Western Cape.To provide day-to-day operational service delivery in line with client Service Level Agreements and Pricing Schedules.Grade 12A minimum of 1-3 years’ HR generalist...

  • Client Success Supervisor

    2 months ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    A global workplace solutions company, TalentCru, is seeking a customer-oriented Client Success Supervisor to provide day-to-day operational service delivery in line with client Service Level Agreements and Pricing Schedules.The ideal candidate will have a Grade 12 qualification and a minimum of 1-3 years' experience in HR generalist and administration. Key...