Senior Client Success Manager

7 months ago

Johannesburg, South Africa Trustonic Full time

**Company Description**
**_
Who we are..._**

At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you

**_
A bit about the team and what you'll deliver..._**

We are looking for a **Senior Client Success Manager **to join our expanding Sales and Business Development team in South Africa. Reporting to the General Manager, MEA Region, you will be accountable for the implementation of the company’s strategy to grow Trustonic’s strategic client base and delivering on sales objectives within the Mobile, Retail and Finance sectors in MEA.

As part of the MEA Sales & Business Development team, we are looking for a customer-focused **Senior Client Success Manager** to lead scaling large, strategic enterprise clients while driving mutually beneficial relationship and help clients maximize the ROI they achieve with the Trustonic’s solution.

As the** Senior Client Success Manager** you will:

- Own end-to-end management of commercial engagements within a client portfolio.
- Establish and nurture strong relationships with key stakeholders within strategic and prospective client and partner accounts.
- Lead and identify potential opportunities within a set of strategic accounts, utilising appropriate sales platforms and resources and formulating and proposing solutions with the goal of expanding business.
- Understand, translate, and integrate client strategy and needs into joint client success strategy and identifying pain points as key growth drivers.
- Drive collaboration with client on ways to maximise deployment and integration while providing insight into development of target markets, product development, analytics, and relevant best practise.
- Lead alignment of all strategic initiatives to collaboratively drive new market pipelines, upsell and cross sell opportunities and maintain Trustonic as a strategic partner in existing strategic clients.
- Drive engagement across client and partner base in the region, while ensuring QBRs and Annual reviews are facilitated and actionable next steps are concluded.
- Drive account sustainability, contract renewals, upsell and cross sell initiatives.
- Ensure accurate forecasting based on existing as well as future strategic deployments in line with product availability and client strategy.
- Maintain an ongoing and thorough understanding of Trustonic’s product set, planned product developments while driving more efficient client requirements within the product development planning.
- Sustain and drive commercial methodologies, maintain an in-depth understanding of commercial terms including pricing constructs and general business terms.
- Lead & Support with timeous submissions of regional RFI and RFP submissions.
- Cross-Functional collaboration across Product, Delivery, Finance, Legal and Operations. Lead client advocacy, act as the voice of the client, gathering feedback and collaborating with internal teams.
- Support marketing initiatives within the region to further cement Trustonic as a preferred partner and market leader in the region.

**Who you are...**

As the** Senior Client Success Manager** you will have/be:

- Self-starter with a strong sales acumen, to influence client action to increase value to both parties.
- Analytical thinker and able to analyse performance metrics.
- Strong negotiation skills.
- Strategic and Big-Picture focused.
- Problem solving and solution orientated thinking.
- Strong verbal and written communication skills, ability to speak effectively and to any audience - written and conversational.
- Forecast accuracy.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Ability to understand complex commercials and commercial legal concepts.
- Strong presentation skills, advanced Excel, PowerPoint, Sales Force and Tableau skills.
- Internal and external Innovation agent, driving change, grow faste

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