Client Success Manager

6 months ago

Johannesburg, South Africa Agency Growth Team Full time

Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new heights?

The Agency Growth Team has mentored, trained and placed over 100 Client Success Professionals into leading digital marketing agencies worldwide.

Client Success is a vital part of digital marketing agencies and Client Success Managers deliver results and help grow these clients to new levels.

⭐️ Are you ready to join a fun, results-oriented team as our NEW CSM Rockstar ⭐️

WHAT WE OFFER
- Fun, fast-paced work environment
- Constantly evolving, cutting edge technology
- The ability to make a significant impact immediately upon jumping in
- Remote work opportunity
- Impressive salary structure
- Numerous team building activities to promote collaboration
- Bonuses and benefits

ROLE

As a Client Success Manager (CSM), you are responsible for developing client relationships that promote retention and loyalty. Your job is to work closely with our client success team to ensure our clients are satisfied with the services they receive and to improve upon areas of dissatisfaction. You will be expected to provide a moderate level of technical support to customers with the goal to keep clients satisfied with the business’s products and being technically competent enough to resolve issues without much back and forth.

To be a successful Client Success Manager one must bring the ENERGY, ENTHUSIASM and excel at collaborating with others to drive best practices, working directly with clients to achieve success, communicating with clients and teammates, and identifying opportunities for product expansion with clients.

The Client Success Team is the main point of contact (POC) at the agency and therefore you are expected to maintain an enthusiastic “can do” attitude at all times when customer-facing.

You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention.

This position involves supporting the sales department with the onboarding of new clients; working with our clients on an ongoing basis as a point of contact; sending scheduled updates to all clients on the progress of their campaigns and creating and maintaining retention and referral programs to retain existing clients.

RESPONSIBILITIES
- Client Onboarding: Responsible for supporting team leaders who provide client onboarding once the sales team has closed the sale and has filled out any required onboarding documents. Onboarding new clients and training those client’s and their staff on our system
- Client Support: As an important part of the team, you will be responsible for answering client questions and addressing any concerns in an efficient, retention based manner. Work actively with clients, their staff and business advisors to promote best practices, communicate effectively and on a regular basis and be the liaison for all external client activities. Recommend and execute action plans in such a way as to ensure maximum adoption, resolution and recovery to all client issues.
- Clearly communicating the benefits of new product features and ensuring customers promptly adopt them
- Promote memorable customer experiences through personalized “WOW” gifts, cards, and actions.
- Monthly Reporting: Send timely and consistent reports to clients highlighting positive aspects of the campaigns we’re running. All reports should be sent on the same schedule, and in the same format - branded to the company and reports should be used as a retention and/or sales tool where appropriate.
- Develop and Maintain a Client Retention Strategy: Work with our leadership team to continue refining and improving the existing Client Retention Strategy. This will mean bringing new ideas to the table at monthly meetings and having a plan to deploy new strategies and a way to track the results of those efforts.
- Research: Always be on the lookout for ways to improve our services and process. Also for ways, to reach more clients, and to maintain or upsell existing clients in ways that help them to achieve their goals even faster.
- Developing and nurturing clients into advocates to increase brand awareness and build a sense of community.
- Reply to each client request as soon as possible, same-day, or first thing the following day for overnight requests.
- Manage detailed and structured timelines, programs, tasks, and project management systems using Monday, ClickUp, Asana, and Slack

**REQUIREMENTS**:

- At least 2 years of professional experience in Customer Success or Client Experience
- At least 2 years of professional experience in a Digital Marketing Agency or Marketing Related E

  • Client Success Manager

    6 months ago

    Johannesburg, South Africa Agency Growth Team Full time

    Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...

  • Client Success Manager

    2 months ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    About the RoleWe are seeking a highly skilled and experienced Client Success Manager to join our team at TalentCru. As a key member of our operations team, you will be responsible for driving and ensuring efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.Key ResponsibilitiesOverall...

  • Client Success Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Point Group Full time

    Job Title: Client Success ManagerMain Purpose:The purpose of this position is to coordinate all activities associated with delivering against client objectives/requirements. To take ownership of all delivery details associated with their assigned customers and are the expert in their customer's business through leading the day-to-day customer...

  • Client Success Manager

    5 months ago

    Johannesburg, South Africa TalentCru Full time

    A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Manager in Gauteng.To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.Diploma / Grade 12Up to...

  • Client Success Manager

    3 months ago

    Johannesburg, South Africa Pearl Lemon Full time

    **About Us**:Pearl Lemon Group is an innovative, fast-growing conglomerate with a portfolio of service-oriented businesses. Two of our most dynamic divisions—Pearl Lemon Cleaning and Pearl Lemon Repairs—are experiencing rapid expansion. Pearl Lemon Cleaning offers top-tier domestic and commercial cleaning services, while Pearl Lemon Repairs handles...

  • Client Success Manager

    4 months ago

    Johannesburg, South Africa Point Group Full time

    1. JOB TITLE: Client Success Manager   2. MAIN PURPOSE OF THE JOB: The purpose of this position is to coordinate all activities associated with delivering against client objectives/requirements. To take ownership of all delivery details associated with their assigned customers and are the expert in their customer’s business through leading the...

  • Client Success Manager

    4 months ago

    Johannesburg, South Africa Point. Your Marketing Investment Partner Full time

    1. JOB TITLE:Client Success Manager 2. MAIN PURPOSE OF THE JOB:The purpose of this position is to coordinate all activities associated with delivering against client objectives/requirements. To take ownership of all delivery details associated with their assigned customers and are the expert in their customer’s business through leading the day-to-day...

  • Client Success Manager

    4 months ago

    Johannesburg, South Africa Point Group Full time

    1. JOB TITLE:Client Success Manager 2. MAIN PURPOSE OF THE JOB:The purpose of this position is to coordinate all activities associated with delivering against client objectives/requirements. To take ownership of all delivery details associated with their assigned customers and are the expert in their customer’s business through leading the day-to-day...

  • SEO Client Success Manager

    1 month ago

    Johannesburg, South Africa Agency Growth Team Full time

    Do you LOVE serving clients, and helping businesses grow and scale to new heights with **SEO**? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you a technically minded person (Websites, SEO, Project Coordination) and love progressing clients through...

  • Client Success Lead

    2 months ago

    Johannesburg, Gauteng, South Africa Point Group Full time

    Job Title: Client Success ManagerAt Point Group, we are seeking a highly skilled Client Success Manager to join our team. The successful candidate will be responsible for coordinating all activities associated with delivering against client objectives and requirements.Main Responsibilities:Customer Management: Develop and maintain strong relationships with...

  • Senior Client Success Manager

    6 months ago

    Johannesburg, South Africa Trustonic Full time

    **Company Description** **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We...

  • Consultant, Client Success

    1 week ago

    Johannesburg, South Africa Visa Full time

    The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new...

  • Consultant, Client Success

    1 week ago

    Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Consultant, Client Success

    6 days ago

    Johannesburg, South Africa Visa Full time

    Job title : Consultant, Client Success Job Location : Gauteng, Johannesburg Deadline : January 06, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for...

  • Client Success Operations Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    Job Title: Client Success Operations ManagerA global provider of workplace solutions is seeking a skilled Client Success Operations Manager to join their team in the Western Cape.Key Responsibilities:Deliver day-to-day operational service delivery in line with client SLAs and Pricing Schedules.Verify payroll reports for accuracy and approval.Coordinate...

  • Client Success Associate

    6 months ago

    Johannesburg, South Africa Sand Tech Holdings Limited Full time

    **ABOUT US** Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, our mission is to create work opportunities for millions of Africa's youth and solve the world's shortage of technology talent. Our company SAND has 450+ staff members from 48+ countries...

  • Client Success Strategist

    2 months ago

    Johannesburg, South Africa No Joke Marketing Full time

    No Joke Marketing is not just a brand name - it's our ethos. We go beyond typical marketing tactics to deliver tangible, high-impact results for our clients. From web design to paid advertising, our portfolio is vast, and our commitment is unwavering. If you're a passionate Salesperson who thrives on success and believes in the power of digital marketing,...

  • Client Success Strategist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Flair TM Full time

    Job DescriptionWe are seeking a highly skilled Client Success Strategist to join our team at Flair TM. In this role, you will be responsible for establishing key client connections, cultivating long-term partnerships, and executing strategic plans to drive sales growth while maintaining strong client retention.About the RoleEstablish Key Client Connections:...

  • Client Success Supervisor

    5 months ago

    Johannesburg, South Africa TalentCru Full time

    A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Supervisor in the Western Cape.To provide day-to-day operational service delivery in line with client Service Level Agreements and Pricing Schedules.Grade 12A minimum of 1-3 years’ HR generalist...

  • Client Success Supervisor

    2 months ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    A global workplace solutions company, TalentCru, is seeking a customer-oriented Client Success Supervisor to provide day-to-day operational service delivery in line with client Service Level Agreements and Pricing Schedules.The ideal candidate will have a Grade 12 qualification and a minimum of 1-3 years' experience in HR generalist and administration. Key...