Guest Relations

5 days ago


Pretoria, Gauteng, South Africa Phoenix Recruitment Full time
Duties:

Responsible for front desk complete administrative functions related to all guest touch points, including guest interaction, hosting duties and admin tasks.
Ensures reservations functions are performed accurately and according to standard operating standards.
Meet and greet guests, perform the guest arrival experience including amenities, welcome and check-in.
Collect all information available on guests prior to arrival.
Perform the guest departure experience, including payment of the account and allocation of gratuities.
Liaise with guests, guided and management on guests activities and interests.

Requirements:

Grade 12 and Diploma/Certificate in Hospitality Management
Minimum 2-4 years in Front of House in a 4 / 5* lodge / hotel environment.
Sound Knowledge of MS Office Suite
Excellent communication skills and well spoken.
Knowledge and experience of overall hospitality operations.
Confident team Player with positive attitude & enthusiasm
Excellent time management and self-discipline
General administration, accounts and stock control.
Excellent Guest liaison skills
Have a strong eye for detail with regards to all lodge rooms, service & food

  • Pretoria, Gauteng, South Africa Performer Recruitment and Consulting Full time

    Role DescriptionThe Main Market Sales Representative position at Performer Recruitment and Consulting involves providing exceptional guest service and supporting the front desk team. Key responsibilities include:Guest Service:Engage with guests, providing personalized service and exceeding expectations.Process guest check-ins and check-outs efficiently and...


  • Pretoria, Gauteng, South Africa Performer Recruitment and Consulting Full time

    Job OverviewA dynamic individual is sought to assume the role of Main Market Sales Representative at Performer Recruitment and Consulting. The successful candidate will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of professionalism in all interactions.Key...

  • Front Desk Manager

    5 days ago


    Pretoria, Gauteng, South Africa Performer Recruitment and Consulting Full time

    Job DescriptionThe Main Market Sales Representative role at Performer Recruitment and Consulting requires a highly skilled and motivated individual to provide exceptional guest service and support the front desk team. Key responsibilities include:Guest Service:Welcome and acknowledge guests, anticipating their needs and preferences.Process guest check-ins...


  • Pretoria, Gauteng, South Africa University of PretoriaUniversiteit van Pretoria Full time

    Job title : Senior Officer: Guest Accommodation - Department of Residence Affairs and AccommodationJob Location : Gauteng, PretoriaDeadline : April 07, 2025Quick Recommended LinksJobs by Location Job by industries RESPONSIBILITIES: The successful candidates' responsibilities will include, but are not limited to: GA facilities supervision, maintenance and...


  • Pretoria, Gauteng, South Africa Phoenix Recruitment Full time

    Duties: In the absence of Front Office manager take charge of the operations of Front office Department.Ensures guests have a smooth-running stay at the hotel.Act as the bridge between the front and the back office.Ensure that all guests experience a fantastic stay.Ensure company standards for Front Office and guest services are met.Greet and register...


  • Pretoria, Gauteng, South Africa Performer Recruitment and Consulting Full time

    Job SummaryWe are seeking a highly skilled and experienced Main Market Sales Representative to join our team at Performer Recruitment and Consulting. The ideal candidate will have a strong background in guest services, excellent communication skills, and the ability to work in a fast-paced environment. Key responsibilities include:Guest Service:Provide...

  • Front Desk Supervisor

    2 weeks ago


    Pretoria, Gauteng, South Africa Flink Recruitment Full time

    Our client is looking for a Front Office Supervisor in the hotel industry.In the absence of Front Office manager take charge of the operations of Front office Department.Primarily reporting to Front Office Manager or Rooms Division Manager.Ensures guests have a smooth-running stay at the hotel.As the Front Office Supervisor, one should act as the bridge...


  • Pretoria, Gauteng, South Africa Orion Group Full time

    Company OverviewWe are a leading hospitality company with a portfolio of boutique hotels and resorts across South Africa. Our mission is to provide unforgettable experiences for our guests. We are currently looking for a Central Reservationist to join our team at our Head Office, located in Johannesburg.Job DescriptionThe ideal candidate will be responsible...


  • Pretoria, Gauteng, South Africa Global Direct Full time

    Welcome assist and direct guests correctly in a friendly and polite way.Provide high quality customer service at all times.Check the guests in/out and take payments.Manage telephones, emails, and reservations in a prompt and professional manner.Ensure that all correspondence is recorded and filed accurately.Ensure that all bookings are guaranteed, and...


  • Pretoria, Gauteng, South Africa Badger Holdings Full time

    Welcome, assist, and direct guests correctly in a friendly and polite way.Provide high quality customer service at all times.Check the guests in/out and take payments.Manage telephones, emails, and reservations in a prompt and professional manner.Ensure that all correspondence is recorded and filed accurately.Ensure that all bookings are guaranteed and...

  • Management Couple

    7 days ago


    Pretoria, Gauteng, South Africa Phoenix Recruitment Full time

    Responsibilities: Operational Management: Oversee and manage all aspects of lodge operations, including guest relations, housekeeping, maintenance, food and beverage, guiding, and administration. Ensure seamless coordination between departments to deliver consistent, high-quality service.Team Leadership: Lead and manage a team comprising guides, trackers,...


  • Pretoria, Gauteng, South Africa Orion Group Full time

    Job SummaryWe are seeking a skilled Central Reservationist to join our team at Orion Hotels & Resorts (South Africa). The successful candidate will be responsible for managing reservations and bookings for all our properties, providing exceptional customer service and ensuring a seamless booking experience for our guests.Key Responsibilities:Manage...


  • Pretoria, Gauteng, South Africa Badger Holdings Full time

    Job OverviewWelcome to Badger Holdings, a dynamic organization seeking a highly skilled Senior Network and Security Administrator to join our team.This role is ideal for an individual who is passionate about delivering exceptional customer service and ensuring the smooth operation of our hotel's network and systems.Key ResponsibilitiesFriendly and polite...


  • Pretoria, Gauteng, South Africa Premier Hotels & Resorts Full time

    Our Ideal CandidateRequirementsTertiary qualification – BCOM or equivalent in financial management or related field.Ability to work under pressure with very ambitious deadlines.Must have own transport and valid driver's license.About the CompanyPremier Hotels & Resorts is a leading hospitality group dedicated to delivering exceptional guest experiences.


  • Pretoria, Gauteng, South Africa Orion Group Full time

    Job Description and RequirementsWe are looking for a highly skilled Central Reservationist to join our team at Orion Hotels & Resorts (South Africa). The ideal candidate will have a strong background in customer service, experience in hotel operations, and proficiency in hotel booking systems and reservation procedures.Responsibilities:Manage reservations...

  • Reservations Manager

    3 weeks ago


    Pretoria, Gauteng, South Africa Phoenix Recruitment Full time

    Duties: Service Delivery & Operational Excellence: Ensure a high level of service delivery to both customers and lodge operations, maintaining consistent standards. Lead the reservations team to achieve service excellence and meet occupancy targets.Reporting & Documentation: Develop and design new reporting documents and systems to improve internal...

  • Spa Manager

    4 weeks ago


    Pretoria, Gauteng, South Africa Ananzi Full time

    Requirements:Matric Relevant Degree / Diploma (Spa Therapist related Diploma / Degree from an accredited training college) - EssentialA minimum of 3 years experience in similar positions within the spa industry, of which a minimum of 2 years to have been spent in a Spa Management position within the hotel industry - EssentialProven leadership ability in a...


  • Pretoria, Gauteng, South Africa Sage Hospitality Group Full time

    Why us?Sage Hospitality is seeking an Area Conference Services Manager to assist Hotel Zeppelin, Hotel Zelos and Hotel Zetta in San Francisco, CA.Hotel Zeppelin, retreat to a bold, bohemian salute to the rebels, revolutionaries, and rock 'n rollers who shaped the San Francisco we know and love.Hotel Zelos, a sleek, stylish hub in the heart of San Francisco's...

  • Project Coordinator

    4 days ago


    Pretoria, Gauteng, South Africa Bombela Operating Company Full time

    Company DescriptionVivari is about excelling in every interaction and exceeding every expectation. Vivari Hotel and Spa is a distinctively different destination that defies all expectations, offering discerning guests an integrated approach to complete wellness, from the tranquil setting to the rejuvenating therapies, to the beauty theatre.Rooted in the...


  • Pretoria, Gauteng, South Africa Bellurbanpace Full time

    Job Description:We are seeking an experienced Retail Management Executive to join our team at Bellurbanpace. The successful candidate will be responsible for overseeing the daily operations of our coffee shop.Key Responsibilities:Staff Supervision:Supervise staff members to ensure they are performing their duties efficiently and effectively.Schedule shifts...