Retail Management Executive
5 days ago
We are seeking an experienced Retail Management Executive to join our team at Bellurbanpace. The successful candidate will be responsible for overseeing the daily operations of our coffee shop.
Key Responsibilities:- Staff Supervision:
- Supervise staff members to ensure they are performing their duties efficiently and effectively.
- Schedule shifts and allocate tasks to meet business needs and ensure adequate coverage.
- Conduct performance evaluations and provide coaching and guidance to staff members to improve their performance.
- Coffee Shop Operations:
- Oversee the opening and closing procedures, including cash handling and inventory management.
- Monitor and maintain inventory levels of coffee beans, supplies, and other items to ensure adequate stock.
- Implement and enforce health and safety standards, cleanliness protocols, and food safety regulations.
- Sales and Profitability:
- Develop and implement strategies to maximize sales and profitability through promotions, upselling techniques, and cost control measures.
- Analyze sales data, identify trends, and adjust strategies to optimize revenue and achieve financial targets.
- Monitor expenses and manage budgets effectively to control costs and improve profitability.
- Customer Service:
- Ensure high levels of customer satisfaction by maintaining quality standards, addressing customer concerns, and resolving complaints promptly.
- Lead by example in delivering exceptional customer service and creating a welcoming atmosphere for guests.
- Monitor customer feedback and implement improvements as needed to enhance the overall customer experience.
Qualifications & Experience:
- Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred).
- At least 3 years in a supervisory or managerial role within the food and beverage industry, preferably in a coffee shop or café setting.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent customer service skills and a passion for creating memorable experiences for guests.
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