Retail Management Executive

5 days ago


Pretoria, Gauteng, South Africa Bellurbanpace Full time
Job Description:

We are seeking an experienced Retail Management Executive to join our team at Bellurbanpace. The successful candidate will be responsible for overseeing the daily operations of our coffee shop.

Key Responsibilities:
  • Staff Supervision:
  • Supervise staff members to ensure they are performing their duties efficiently and effectively.
  • Schedule shifts and allocate tasks to meet business needs and ensure adequate coverage.
  • Conduct performance evaluations and provide coaching and guidance to staff members to improve their performance.
  • Coffee Shop Operations:
  • Oversee the opening and closing procedures, including cash handling and inventory management.
  • Monitor and maintain inventory levels of coffee beans, supplies, and other items to ensure adequate stock.
  • Implement and enforce health and safety standards, cleanliness protocols, and food safety regulations.
  • Sales and Profitability:
  • Develop and implement strategies to maximize sales and profitability through promotions, upselling techniques, and cost control measures.
  • Analyze sales data, identify trends, and adjust strategies to optimize revenue and achieve financial targets.
  • Monitor expenses and manage budgets effectively to control costs and improve profitability.
  • Customer Service:
  • Ensure high levels of customer satisfaction by maintaining quality standards, addressing customer concerns, and resolving complaints promptly.
  • Lead by example in delivering exceptional customer service and creating a welcoming atmosphere for guests.
  • Monitor customer feedback and implement improvements as needed to enhance the overall customer experience.

Qualifications & Experience:

  • Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred).
  • At least 3 years in a supervisory or managerial role within the food and beverage industry, preferably in a coffee shop or café setting.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
  • Excellent customer service skills and a passion for creating memorable experiences for guests.


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