Groups and Incentives Operations Consultant
4 months ago
- Must have an in-depth knowledge of the tourism industry, destination management, and customer expectations
- Should have a strong understanding of terms, conditions, and markets where the company operates, along with excellent product knowledge
- Must have the ability to create strategies, make commercial decisions, and conduct financial analysis and management
- Should have excellent communication, organization, and time management skills, with adaptability in high-pressure situations
- Should be proficient in relevant software (Tourplan, MS Office)
- Must possess strong analytical and negotiation skills
- Should be service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork
Key Outputs:
- Responsible for delivering and managing land tour programs and events across Southern and East Africa
- Coordinate with Operations Manager to ensure profitability
- Maintain accurate, up-to-date information on confirmed services and oversee client itineraries
- Ensure compliance with travel restrictions and maintain relationships with partners and suppliers
- Address client complaints promptly, ensuring proper escalation to management when necessary
- Be on call for emergencies, assist with special projects, and support operations and accounts teams
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