Club Manager

3 weeks ago

Johannesburg, Gauteng, South Africa Quest Staffing Solutions (Pty) LTD Full time

Responsibilities:
Operations Management:

  • Manage the daily operations of the club, including court bookings, facility maintenance, and staff supervision.
  • Ensure the club facilities (courts, locker rooms, reception areas, etc.) are well-maintained, clean, and safe at all times.
  • Coordinate with vendors and service providers for facility repairs, maintenance, and improvement projects.
  • Oversee the scheduling and smooth execution of padel tournaments, leagues, and social events.


Membership & Customer Service:

  • Drive membership growth through marketing initiatives, promotional campaigns, and community outreach.
  • Provide excellent customer service and address member concerns or inquiries in a timely and professional manner.
  • Develop and implement member retention strategies, including special events, loyalty programs, and feedback initiatives.


Team Leadership & Development:

  • Recruit, train, and manage a team of reception staff, coaches, maintenance workers, and other personnel.
  • Set performance goals, conduct regular evaluations, and encourage continuous professional development among staff.
  • Create and maintain a positive and motivating work environment.


Financial Management:

  • Develop and manage the club's budget, ensuring efficient allocation of resources and cost-effective operations.
  • Track revenue, expenses, and key performance indicators (KPIs) to ensure the club meets financial targets.
  • Prepare monthly financial reports for the club's leadership team.


Marketing & Community Engagement:

  • Create and execute marketing plans to promote the club, attract new members, and engage with the local community.
  • Work with local businesses and organizations to develop partnerships and sponsorship opportunities.
  • Utilize social media, email newsletters, and other communication channels to enhance the club's visibility and build its brand.


Padel Program Development:

  • Oversee the development and management of padel programs, including training camps, clinics, and private lessons.
  • Work closely with coaches to develop training plans and ensure members of all skill levels receive a high-quality experience.
  • Organize and promote competitive and recreational padel events to foster community engagement and participation.


Requirements:

  • Previous experience as a manager in a sports facility, ideally in racquet sports or padel, or a related field.
  • Experience managing teams and handling day-to-day operations is essential.
  • Strong leadership, communication, and interpersonal skills.
  • Exceptional customer service orientation.
  • Ability to manage budgets, track performance metrics, and make data-driven decisions.
  • Marketing and social media management skills are a plus.
  • A passion for padel or experience with racquet sports is highly desirable. Knowledge of padel rules, techniques, and industry trends would be a significant advantage.
  • Bachelor's degree in Sports Management, Business Administration, or a related field is preferred.
  • First Aid and Health & Safety certifications are an advantage.
  • Knowledge of booking software and club management systems is beneficial.

Remuneration:

  • R18 000 - R20 000 CTC Per Month

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