Quality Improvement Officer for Club Coaches
5 days ago
At SmartStart South Africa, we are committed to realizing quality, affordable early learning for all children aged three to five. To achieve this, we are scaling a network of providers and building a platform for them, driving ecosystem transformations with governments and partners, and promoting early learning as a priority societal cause.
Key Objectives:
- To lead the onboarding process for new coaches and ensure they are well-prepared for their roles in the field.
- To conduct regular training sessions and briefings for club coaches and build deeper understanding of and commitment to the SmartStart program.
- To support and coordinate the delivery of annual coach gatherings and foster learning, engagement, and skills development.
- To co-design and co-develop the introduction of a master club coach role and associated system in the network.
Responsibilities:
- To contribute to the continual design and improvement of quality assurance processes for coaches.
- To conduct in-field coaching and quality assurance visits to improve the quality of club coaching practice across the network.
- To make informed judgements about the quality of club coaching.
- To provide feedback to Club Coach supervisors and the hub team to ensure program adaptations and in-field learning are enabled.
- To offer support and coaching to new club coaches and ongoing support to club coach teams to improve performance and support fidelity of the SmartStart program and coaching QA systems.
- To identify in-field issues or barriers affecting multiple coaches' performance and address these or escalate them to the relevant teams for resolution as appropriate.
- To consolidate learnings and share them with the Hub Coach Network Manager and relevant colleagues.
- To provide constructive feedback and recognize areas for improvement, fostering a developmental mindset among coaches.
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