Quality Improvement Officer for Club Coaches

5 days ago


Johannesburg, Gauteng, South Africa SmartStart South Africa Full time
Job Overview

At SmartStart South Africa, we are committed to realizing quality, affordable early learning for all children aged three to five. To achieve this, we are scaling a network of providers and building a platform for them, driving ecosystem transformations with governments and partners, and promoting early learning as a priority societal cause.

Key Objectives:

  • To lead the onboarding process for new coaches and ensure they are well-prepared for their roles in the field.
  • To conduct regular training sessions and briefings for club coaches and build deeper understanding of and commitment to the SmartStart program.
  • To support and coordinate the delivery of annual coach gatherings and foster learning, engagement, and skills development.
  • To co-design and co-develop the introduction of a master club coach role and associated system in the network.

Responsibilities:

  • To contribute to the continual design and improvement of quality assurance processes for coaches.
  • To conduct in-field coaching and quality assurance visits to improve the quality of club coaching practice across the network.
  • To make informed judgements about the quality of club coaching.
  • To provide feedback to Club Coach supervisors and the hub team to ensure program adaptations and in-field learning are enabled.
  • To offer support and coaching to new club coaches and ongoing support to club coach teams to improve performance and support fidelity of the SmartStart program and coaching QA systems.
  • To identify in-field issues or barriers affecting multiple coaches' performance and address these or escalate them to the relevant teams for resolution as appropriate.
  • To consolidate learnings and share them with the Hub Coach Network Manager and relevant colleagues.
  • To provide constructive feedback and recognize areas for improvement, fostering a developmental mindset among coaches.


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