Club Coach Quality Assurance Specialist

3 days ago


Johannesburg, Gauteng, South Africa SmartStart South Africa Full time
Job Description

SmartStart South Africa is a leading national network of NGOs and partners dedicated to providing quality, affordable early learning for all children aged three to five. We are achieving this by scaling a network of providers and building a platform for them, driving ecosystem transformations with governments and partners, and promoting early learning as a priority societal cause.

Key Responsibilities:

  • Lead the onboarding process for new coaches, ensuring they are well-prepared for their roles in the field.
  • Conduct regular training sessions and briefings for club coaches to build deeper understanding of and commitment to the SmartStart program.
  • Support and coordinate the delivery of annual coach gatherings to foster learning, engagement, and skills development.
  • Co-design and co-develop the introduction of a master club coach role and associated system in the network.

Quality Assurance & In-field Support:

  • Contribute to the continual design and improvement of quality assurance processes for coaches.
  • Conduct in-field coaching and quality assurance visits to improve the quality of club coaching practice across the network.
  • Make informed judgements about the quality of club coaching.
  • Provide feedback to Club Coach supervisors and the hub team to ensure program adaptations and in-field learning are enabled.
  • Offer support and coaching to new club coaches and ongoing support to club coach teams to improve performance and support fidelity of the SmartStart program and coaching QA systems.
  • Identify in-field issues or barriers affecting multiple coaches' performance and address these or escalate them to the relevant teams for resolution as appropriate.
  • Consolidate learnings and share them with the Hub Coach Network Manager and relevant colleagues.
  • Provide constructive feedback and recognize areas for improvement, fostering a developmental mindset among coaches.


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