Coach Development and Quality Manager

4 days ago


Johannesburg, Gauteng, South Africa SmartStart South Africa Full time
About the Role

SmartStart South Africa is seeking an experienced Club Coach Quality Officer to join our team. As a key member of our coaching team, you will be responsible for ensuring that our coaches are well-prepared and equipped to deliver high-quality coaching to our stakeholders.

Key Accountabilities:

  • To lead the onboarding process for new coaches and ensure they are well-prepared for their roles in the field.
  • To conduct regular training sessions and briefings for club coaches and build deeper understanding of and commitment to the SmartStart program.
  • To support and coordinate the delivery of annual coach gatherings and foster learning, engagement, and skills development.
  • To co-design and co-develop the introduction of a master club coach role and associated system in the network.

Responsibilities:

  • To contribute to the continual design and improvement of quality assurance processes for coaches.
  • To conduct in-field coaching and quality assurance visits to improve the quality of club coaching practice across the network.
  • To make informed judgements about the quality of club coaching.
  • To provide feedback to Club Coach supervisors and the hub team to ensure program adaptations and in-field learning are enabled.
  • To offer support and coaching to new club coaches and ongoing support to club coach teams to improve performance and support fidelity of the SmartStart program and coaching QA systems.
  • To identify in-field issues or barriers affecting multiple coaches' performance and address these or escalate them to the relevant teams for resolution as appropriate.
  • To consolidate learnings and share them with the Hub Coach Network Manager and relevant colleagues.
  • To provide constructive feedback and recognize areas for improvement, fostering a developmental mindset among coaches.


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