Exercise Floor Manager
5 days ago
About Virgin Active
We are a dynamic and rapidly growing health club that is committed to delivering exceptional customer experiences. Our team is passionate about empowering our members to achieve their fitness goals through our state-of-the-art facilities and expert guidance.
Job Description
The Service Ambassador will play a key role in creating a memorable experience for our members, from the moment they enter our club until the end of their visit. This role requires strong interpersonal skills, a passion for exercise, and the ability to work effectively in a fast-paced environment.
Main Responsibilities
- Member Engagement
- Develop and maintain strong relationships with our members, providing them with exceptional customer service and support
- Drive digital engagement with members on our various platforms, exposing them to online and digital exercise offerings that meet their individual needs
- Retain members by building relationships, resolving complaints, and engaging them in our fitness initiatives
- Front of House Operations
- Control access into the facility and ensure a smooth flow of members and visitors
- Provide information and communicate effectively with staff, members, and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, administration policies, and procedures
Requirements and Qualifications
To succeed in this role, you will need:
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards, and safety protocol
- Minimum of 12 months experience within a face-to-face customer-facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People-centric
- Passionate about exercise
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