SaaS Sales and Customer Service Rep
4 weeks ago
- Jobs by Location
- Job by industries
- In this role, you will be responsible for generating new business, providing first-line customer support, delivering product demos, sending and following up on quotes, and hosting training sessions. You should be comfortable speaking with business owners, fitness professionals, and decision-makers in the industry, explaining how ClubManager can help streamline their operations.
- If you are driven, tech-savvy, and enjoy both sales and customer engagement, this is a fantastic opportunity to be part of a growing SaaS company
Key Responsibilities
Sales & Lead Management
- Cold call and email gym owners, club managers, and fitness professionals to introduce ClubManager.
- Perform lead enrichment by gathering and updating client details in the CRM.
- Conduct product demos to showcase the features and benefits of ClubManager.
- Create, send, and follow up on quotes for potential clients.
- Track sales activity using CRM tools and follow up with leads systematically.
- Develop a strong understanding of the SaaS product and its advantages to effectively handle objections.
- Work towards achieving monthly and quarterly sales targets.
Customer Service & Support
- Handle first-line customer support tickets, addressing inquiries and troubleshooting basic issues.
- Guide new clients through onboarding and setup.
- Host monthly webinars on key features and best practices for using ClubManager.
- Record and create short training videos to help customers use specific features efficiently.
- Ensure a smooth and positive customer experience to increase retention and referrals.
Marketing & Business Development
- Provide feedback to the marketing team on customer pain points and common objections.
Reporting & Communication
- Prepare and submit weekly and monthly sales reports to the manager.
- Gather client feedback and communicate insights to the product team for improvements.
- Stay updated on industry trends and competitor solutions to enhance sales strategies.
Required Skills & Experience
- 1–2 years of SaaS sales experience (or strong software sales experience).
- Background in customer service or tech support.
- Strong computer literacy, with the ability to quickly learn ClubManager's features.
- Experience using CRM software and sales tracking tools.
- Experience in creating and following up on quotes.
- Comfortable speaking with decision-makers in the fitness or club industry.
- Strong presentation and communication skills, both online and over the phone.
- Ability to work independently, meet sales targets, and provide excellent service.
- Experience selling software.
- Knowledge of subscription-based software (SaaS) sales and retention strategies.
- Familiarity with basic troubleshooting of SaaS solutions.
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