SaaS Sales and Customer Service Rep

4 weeks ago


Johannesburg, Gauteng, South Africa ICTEngage Full time
Job title : SaaS Sales and Customer Service RepJob Location : Gauteng, JohannesburgDeadline : March 20, 2025Quick Recommended Links
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    • In this role, you will be responsible for generating new business, providing first-line customer support, delivering product demos, sending and following up on quotes, and hosting training sessions. You should be comfortable speaking with business owners, fitness professionals, and decision-makers in the industry, explaining how ClubManager can help streamline their operations.
    • If you are driven, tech-savvy, and enjoy both sales and customer engagement, this is a fantastic opportunity to be part of a growing SaaS company

Key Responsibilities

Sales & Lead Management

  • Cold call and email gym owners, club managers, and fitness professionals to introduce ClubManager.
  • Perform lead enrichment by gathering and updating client details in the CRM.
  • Conduct product demos to showcase the features and benefits of ClubManager.
  • Create, send, and follow up on quotes for potential clients.
  • Track sales activity using CRM tools and follow up with leads systematically.
  • Develop a strong understanding of the SaaS product and its advantages to effectively handle objections.
  • Work towards achieving monthly and quarterly sales targets.

Customer Service & Support

  • Handle first-line customer support tickets, addressing inquiries and troubleshooting basic issues.
  • Guide new clients through onboarding and setup.
  • Host monthly webinars on key features and best practices for using ClubManager.
  • Record and create short training videos to help customers use specific features efficiently.
  • Ensure a smooth and positive customer experience to increase retention and referrals.

Marketing & Business Development

  • Provide feedback to the marketing team on customer pain points and common objections.

Reporting & Communication

  • Prepare and submit weekly and monthly sales reports to the manager.
  • Gather client feedback and communicate insights to the product team for improvements.
  • Stay updated on industry trends and competitor solutions to enhance sales strategies.

Required Skills & Experience

  • 1–2 years of SaaS sales experience (or strong software sales experience).
  • Background in customer service or tech support.
  • Strong computer literacy, with the ability to quickly learn ClubManager's features.
  • Experience using CRM software and sales tracking tools.
  • Experience in creating and following up on quotes.
  • Comfortable speaking with decision-makers in the fitness or club industry.
  • Strong presentation and communication skills, both online and over the phone.
  • Ability to work independently, meet sales targets, and provide excellent service.
  • Experience selling software.
  • Knowledge of subscription-based software (SaaS) sales and retention strategies.
  • Familiarity with basic troubleshooting of SaaS solutions.
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