Universal Advisor
2 weeks ago
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
- Customer Service jobs
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Universal Advisor
2 hours ago
Cape Town, Western Cape, South Africa RMB Nigeria Limited Full timetime left to apply End Date: April 4, 2025 (6 days left to apply)job requisition id R31535Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and...
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Universal Advisor
2 days ago
Cape Town, Western Cape, South Africa Rmbwestport Full timetime left to apply End Date: April 2, 2025 (5 days left to apply)job requisition id R31241Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and...
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Credit Restructuring Advisor
3 days ago
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Corporate Labour Advisor
1 day ago
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Tax Graduate Scheme
7 days ago
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Senior HSSE Officer
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Customer Success Manager
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Implementation Project Manager
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Talent Acquisition Specialist
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Head of University Partnerships
2 weeks ago
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Head of University Partnerships
2 weeks ago
Cape Town, South Africa HyperionDev Full time**ABOUT US**: HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and...
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Head of University Partnerships
2 weeks ago
Cape Town, South Africa HyperionDev Full time**ABOUT US**: HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and...
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Insurance Financial Advisor
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Career Advisor
2 weeks ago
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Student Advisor
1 week ago
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Career Material Advisor
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Portuguese Student Success Advisor
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Enrollment Advisor
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Enrolment Advisor
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Application Specialist
3 weeks ago
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Career Advisor
1 week ago
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Investment Business Development Executive
2 weeks ago
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Financial Advisor Trainee
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Student Advisor
2 weeks ago
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Igp Student Success Advisor
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French Speaking Finance Administrator
2 weeks ago
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Spanish Speaking Learner Support Advisor
1 week ago
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Portuguese Speaking Learner Support Advisor
1 week ago
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Course Services Coordinator
2 weeks ago
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