Implementation Project Manager

4 days ago

Cape Town, Western Cape, South Africa Local Measure Full time

Are you an energetic and dynamic Project Manager with contact center experience seeking an exciting opportunity? Picture yourself joining a fast-paced and innovative tech start-up that has a global strategic partnership with AWS. We are experiencing remarkable growth and momentum with our clients and partners, and we need a talented Implementation Project Manager like you to lead and execute implementations for new customers.

This is your chance to make a real impact, have a blast, and be part of our exciting journey as we transform the customer experience landscape.

At Local Measure, we are revolutionizing customer experience with our next-generation CCaaS platform, trusted by some of the world's most renowned brands. As a passionate and close-knit team of 50+, we have offices in Sydney, Singapore, Amsterdam, Cape Town, Detroit, and Miami. Our all-star line-up of investors, advisors, and senior executives means you will learn and grow with the best.

We are a values-driven organisation, and our eight Core Values keep us aligned and motivated every day:

  • Zero Ego: We're all equal players. Anyone can have an idea and everyone's opinion gets a shot.
  • Think Like A Customer: We want our customers to thrive. Our #1 commitment is to their success.
  • Own It: If you have a good idea, run with it. The ball is in your court, ace it.
  • Punch Above: Our size doesn't hold us back. We'll go against anyone and outperform on agility and skill.
  • Have Grit: We strive to win. We are scrappy, resourceful, and determined.
  • Laugh Out Loud: Laughter is always heard around our offices. Don't underestimate the value of a one-liner.
  • Build Each Other Up: The whole is greater than the sum of its parts. We help each other out and celebrate as a team.
  • Do The Right Thing: We are responsible for what we put into the world. We play by the rules, even when it's easier not to.
About You:

Are you a vibrant and dynamic Project Manager with experience in the contact center industry? Do you enjoy taking ownership, collaborating cross-functionally, and leading projects that deliver innovative CCaaS (Contact Center software) solutions? If you're an effective communicator, an organized problem-solver, and eager to contribute to the success of an industry-leading company, then Local Measure has an exciting opportunity for you

As an Implementation Project Manager at Local Measure, you will play a pivotal role in establishing our Engage for Amazon Connect product as the go-to CCaaS solution. We're seeking an organized and adaptable individual who can combine their project management expertise with a passion for contact center and Customer Experience. Your exceptional organizational skills and formalized approach to project management will be key to your success in this role.

Key Responsibilities:
  • Take ownership of post-sale implementations, collaborating with our sales team, product team, solutions architects, and customer success team. Additionally, work closely with clients' project teams.
  • Develop and maintain statements of work, project schedules, risk and issues logs, and project governance and communication throughout the project lifecycle.
  • Lead internal project meetings to ensure timely achievement of implementation milestones and adherence to timelines.
  • Utilize your product knowledge and problem-solving skills to guide and influence clients in overcoming challenges during the implementation phase.
  • Build a scalable implementation process that sets Local Measure up for long-term success.
  • Provide project management services and manage customer expectations and be able to have executive level conversations with clients to keep projects on track.
  • Lead individuals and teams creating a plan to achieve the goals, and driving the project team members, customer stakeholders/SMEs, and potentially other third parties to achieve those goals.
Required Skills & Experience:
  • Proven experience in contact center projects and deployments.
  • Prince2 certification or PMP certification.
  • Minimum of 3 years of client-facing project management experience.
  • Experience in leading and managing multiple projects in a challenging business environment.
  • Demonstrated project management experience covering all aspects of the delivery cycle.
  • Demonstrated ability to lead and present in project meetings involving senior stakeholders.
  • Strong knowledge and experience with project management tools.
  • Excellent written and verbal communication skills in English, additional languages a plus.
  • Proven ability to communicate ideas in business-friendly language, and be able to influence a range of stakeholders.
  • Strong critical thinking and problem-solving abilities.
  • Self-starter with the flexibility to work independently or as part of a project team.
Nice-to-Have Experience/Certifications:
  • Experience working with the AWS product suite, with bonus points for familiarity with Amazon Connect.
  • Experience working with CCaaS technology.
  • University degree in Business or equivalent.

This position can be remote, but candidates must be based in North America and be prepared to serve Americas-based clients during business hours. Applicants for employment must have valid work authorization that does not and/or will not in the future require sponsorship.

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