Customer Operations and Desk Service Support

Found in: Talent ZA 2A C2 - 3 weeks ago


Pretoria, South Africa Contour Resourcing Full time

Our Organization is searching for customer operations and desk service support to be part of our team, you will be responsible for helping a company’s support team be more productive, work more effectively, and deliver better service to their customers.Duties and Responsibilities Preparing and sending formal communications to clientsUndertaking regular training on aspects of global, local jurisdiction and bank AML standardsResponding to Remediation customer requests for closing accounts and amending customer detailsPerforming against agreed targetsInteracting with a range of customers and internal business partnersEnsure we are easy to do business withTimely delivery of all customer service commitmentsDelivers on its promisesTakes every opportunity to upsell & receive value for all services providedEnsures gross margin is delivered in line with the customer agreements and contractsQualifications and SkillsAbility to adapt to a variety of peoplePositive attitude and ability to work well within a team environmentWillingness to go into detailsAbility to communicate effectively with senior executives.Ability to analyse and identify improvements in service systems.Monitoring customer metrics and activity.Good reporting skills.


  • Customer Operations and Desk Service Support

    Found in: Whatjobs ZA C2 - 1 week ago


    Pretoria West, South Africa Contour Resourcing Full time

    Our Organization is searching for customer operations and desk service support to be part of our team, you will be responsible for helping a company’s support team be more productive, work more effectively, and deliver better service to their customers. Duties and Responsibilities Preparing and sending formal communications to clients Undertaking regular...


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  • Service Desk Engineer

    Found in: beBee jobs ZA - 2 weeks ago


    Pretoria, Gauteng, South Africa Telesure Investment Holdings Full time

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  • Pretoria, South Africa South African Reserve Bank Full time

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  • Pretoria, South Africa UD Trucks Full time

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  • YC: Customer Service Support

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Pretoria, South Africa UD Trucks Full time

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  • 1010 _Sub-Product Owner-IT Service Desk

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Pretoria, South Africa Jordan HR Full time

    ESSENTIAL SKILLS REQUIREMENTS:·        ITSM (IT Service Management)·        IT Operations Frameworks (E.g., ITIL)·        IT Service Delivery Management·        Project Management·        DevOps·        Agile...

  • 1010 _Sub-Product Owner-IT Service Desk

    Found in: Whatjobs ZA C2 - 1 week ago


    Pretoria, South Africa Jordan HR Full time

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  • Pretoria, South Africa Pink Elephant Full time

    1st Level is responsible for providing initial support and troubleshooting to end - users encounter technical issues or requiring assistance with software, hardware or IT service. **KEY RESPONSIBILITIES**: - Providing prompt and courteous customer service by actively listening to end users, understanding their concerns, and addressing their inquiries or...


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  • Operations Engineer

    Found in: Talent ZA 2A C2 - 1 week ago


    Pretoria, South Africa Jordan HR Full time

    ESSENTIAL SKILLS REQUIREMENTS:Diploma / Degree in IT or relevant experience Information Technology QualificationAlternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support.Fluent English-speaking, including Business reading and writing.Proficiency in Microsoft Operating Systems local and remote...

  • Operations Engineer

    Found in: Whatjobs ZA C2 - 1 week ago


    Pretoria, South Africa Jordan HR Full time

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  • Technical Support Engineer

    Found in: Talent ZA C2 - 3 weeks ago


    Pretoria, South Africa People Dimension Full time

    IntroductionAn IT expert company is looking for a Techhnical Support Engineer to service the Cape Town, Western Cape region.Duties & ResponsibilitiesResponsibilities:Candidate will receive internal training around technical best practices, CE tools and internal monitoring and reporting procedures and will take care of on-site IT hardware break/fix...


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    A Catch and Dispatch agent plays a critical role in streamlining the service request management process. By efficiently capturing and routing requests, they contribute to an improved customer satisfaction, quicker issue solution and effective utilization of resources within the service desk environment. A Catch and Dispatch serve as the initial point of...

  • Team Lead

    Found in: beBee jobs ZA - 3 weeks ago


    Pretoria, Gauteng, South Africa Telesure Investment Holdings Full time

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