Service Desk Engineer
Found in: beBee jobs ZA - 2 weeks ago
Job title : Service Desk Engineer jobs in Gauteng
Job Location : Gauteng,
Deadline : April 22, 2024
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JOB PURPOSE
Contributes to the organisational goals by delivering an efficient IT desktop service by supporting and resolving operational issues and suggest improvements within the parameters of the IT capabilities.
RESPONSIBILITIES
User Support
Information and Business Advice
Respond to queries from internal or external customers or suppliers by providing information, referring more complex issues to others.
Customer Service
Carry out standard customer service activities and handle simple customer enquiries in a timely manner.
Client & Customer Management (Internal)
Ensure a positive experience for internal clients by having courteous interactions with them.
User Support
Provide first-line hardware, software, and end-user support as required and in line with documented procedures and service level targets to support the business effectively.
Information and Business Advice
Respond to queries from internal or external customers or suppliers by providing information, referring more complex issues to others.
Customer Service
Carry out standard customer service activities and handle simple customer enquiries in a timely manner.
Client & Customer Management (Internal)
Ensure a positive experience for internal clients by having courteous interactions with them.
Operational Compliance
Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Solutions Analysis
Assess compliance with established standards and protocols for routine enquiries.
Work Scheduling and Allocation
Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
Administration
Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.
Personal Capability Building
Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Unlock your greatness & be unstoppable
Requirements
GENERAL EDUCATION
GENERAL EXPERIENCE
2 years' service desk support experience within a medium to large corporate (Essential).
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