Team Lead
Found in: beBee jobs ZA - 2 weeks ago
Job title : Team Lead – Service Desk jobs in Gauteng
Job Location : Gauteng,
Deadline : April 22, 2024
Quick Recommended Links
Job by industries
JOB PURPOSE
Provide a single point of contact for the TIH group relating to various IT Services. Manage and report on team and statistics performance. Ensure IT projects are managed in accordance with the project managers and identify impact analysis and risk mitigation for effective delivery of the projects to maintain the operational and business as usual state.
RESPONSIBILITIES
Operations Management
Project Management
Deliver and execute a small-scale or medium-scale projects while working with Project managers in an established program management plan. To ensure the availability of Service Desk resources in support of IT and business-related projects as and when required.
User Support
Manage a medium user support area with guidance from senior colleagues, developing a user support plan and delivering activities and solving complex issues to meet user support standards. Ensure a timely and effective response to user queries and problems through a well-executed service desk and incident management process through the effective use of IT systems and a professional service desk function. To effectively communicate during and after major incidents.
Operational Compliance
Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. To ensure the effective co-ordination and administration of the Major Incident process is complied with and adhered to as and when required.
Customer Service
Help establish and implement customer service standards while supervising a significant customer service team or similar unit. Deal with most complex and valuable issues. To monitor, report and manage the service level performance on an on-going basis to service manager.
Technical Developments Recommendation
Discuss and recommend technical developments to improve quality of the website/portal/applications software and supporting infrastructure to better meet users' needs. To conduct continuous service reviews to identify areas of improvement.
Insights and Reporting
Prepare and coordinate the completion of various IT reports. To report on the status of Major Incidents and resulting operational fault logs. To ensure all relevant statistics as relating to IT Services are efficiently compiled and maintained on a monthly basis.
Organizational Capability Building
Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential. Revise coaching needs and role profiles to customer focused context and expectations.
Leadership and Direction
Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals. Lead, grow, develop, motivate, empower team. Articulate and communicate key deliverables and business context to teams.
Performance Management
Respond to personal objectives and use performance management systems to improve personal performance. OR monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal. Enable team through required business processes, systems, knowledge, etc. Operational efficiencies and re-engineering. To manage the performance and capacity of IT Service Desk resources by meeting response time requirements of SLA's, minimizing downtime and improving capacity/performance though monitoring and measuring.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Requirements
GENERAL EDUCATION
ITIL Foundation Certification (Essential)
A+ N+ Certification (Essential)
ITIL Service Desk Manager Certification (Advantageous)
MCSE (Advantageous)
GENERAL EXPERIENCE
3 – 5 years' service desk experience in a medium to large corporate (Essential)
*ICT jobs in south africa
*Team Lead – Service Desk in
-
Team Lead Developer
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa PaySpace Full timePaySpace's job vacancy, Career and RecruitmentJob title : Team Lead Developer – Calculations jobs in GautengJob Location : Gauteng, Deadline : May 12, 2024Quick Recommended LinksJobs by LocationJob by industries Job PurposeAs a Team Lead Developer, you are responsible for overseeing and managing a team of Developers in partnership with the Technical Leads...
-
Team Lead Developer
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa PaySpace Full timePaySpace's job vacancy, Career and RecruitmentJob title : Team Lead Developer – Integrations jobs in GautengJob Location : Gauteng, Deadline : May 12, 2024Quick Recommended LinksJobs by LocationJob by industries Job PurposeResponsible for the management of the development team and ensuring development best practices are implemented. General coding,...
-
Lead: Quality Assurance
Found in: beBee jobs ZA - 2 weeks ago
Pretoria, Gauteng, South Africa RAD Resources Full timeRAD Resources's job vacancy, Career and RecruitmentJob title : Lead: Quality Assurance (Pretoria) jobs in GautengJob Location : Gauteng, PretoriaDeadline : May 02, 2024Quick Recommended LinksJobs by LocationJob by industries Knowledge and Skills: Deep and practical understanding of DevOps and Agile Methodology, process and principles.Microsoft DevOps...
-
Lead Digital Solutions Engineer
Found in: beBee jobs ZA - 2 weeks ago
Pretoria, Gauteng, South Africa FlySafair Full timeFlySafair's job vacancy, Career and RecruitmentJob title : Lead Digital Solutions Engineer – Kempton Park jobs in GautengJob Location : Gauteng, Deadline : April 22, 2024Quick Recommended LinksJobs by LocationJob by industries RESPONSIBILITIES:Oversee digital innovation initiatives;Implement and guide best practices within the digital solutions and...
-
Lead Student Administrator: Pretoria Campus
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa The South African College of Applied Psychology Full timeThe South African College of Applied Psychology's job vacancy, Career and RecruitmentJob title : Lead Student Administrator: Pretoria Campus jobs in GautengJob Location : Gauteng, PretoriaDeadline : May 10, 2024Quick Recommended LinksJobs by LocationJob by industries QUALIFICATIONS AND EXPERIENCE: 3 year undergraduate degree in social, human sciences, or...
-
Senior Android Developer Lead
Found in: beBee jobs ZA - 4 days ago
Pretoria, Gauteng, South Africa careers24 Full timeManages the team and the sprints, being responsible for communication, team health and culture. Has authority over process, structure, scheduling, task assignment, documentation. Develop and maintain our innovative hearing health platforms on the nati...Hands on Android software developer having been responsible for the development and maintenance of 1 or...
-
Sales Manager
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa Auxilium Payroll and HR Solutions Full timeWe are seeking a dynamic and results-driven Sales Manager to lead our sales team and drive revenue growth for our company. The Sales Manager will be responsible for developing and implementing sales strategies, setting sales targets, and motivating and...Develop and implement strategic sales plans to achieve company sales targets. Lead and manage the sales...
-
Branch Manager
Found in: beBee jobs ZA - 2 weeks ago
Pretoria, Gauteng, South Africa JD Group Full timeJD Group's job vacancy, Career and RecruitmentJob title : Branch Manager – Hifi Corp Hamanskraal(Jubilee) jobs in GautengJob Location : Gauteng, PretoriaDeadline : May 15, 2024Quick Recommended LinksJobs by LocationJob by industries Are you a passionate leader with the following qualifications and experience?Qualifications:Grade 12 Matric...
-
Payroll Product Specialist
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa PaySpace Full timePaySpace's job vacancy, Career and RecruitmentJob title : PaySpace Payroll Product Specialist jobs in GautengJob Location : Gauteng, Deadline : May 12, 2024Quick Recommended LinksJobs by LocationJob by industries Job Purpose:The primary purpose of this role is to facilitate the successful execution of country-specific projects by conducting in-depth analysis...
-
Senior Technical Sales Account Manager
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa Michael Page Full timeAbout Our Client Our client is a global leader in chemical manufacturing, is seeking a highly skilled and Mandarin-speaking Senior Technical Sales Account Manager to join their team. The ideal candidate will be based in Johannesburg, South Africa, and will be responsible for driving sales and technical support in the Sub-Saharan Africa region, with a focus...
-
Technical Sales Assistant
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa Jobking Full timeCustomer focussed retail brand, is looking for a passionate, energetic and adventurous Technical Sales Assistant to join their team Previous experience in:Driving sales through excellent customer serviceMaximizing sales engagementMerchandising to optimize salesReducing stock loss effectivelyAssisting & educating team & customers on productsAdministration and...
-
Business Development Specialist
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa Robert Walters Full timeAn exciting opportunity has arisen for a dynamic and committed Business Development Specialist to join a leading organisation in the financial services sector. This role offers the chance to work within a vibrant and supportive team environment, where you will be responsible for securing appointments with various stakeholders, providing administrative...
-
Full-Stack PHP Developer
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa Tumaini Staffing & Recruiting Full timeOur client is a leading technology company based in Pretoria. They specialize in developing innovative solutions for various industries.With a focus on cutting-edge technologies and a track record of successful projects, they have established themselves as a trusted provider in the market. Join their dynamic team and contribute to their ongoing success.Our...
-
Promoter - Scheduled
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa Sun International Full timeSun International's job vacancy, Career and RecruitmentJob title : Promoter – Scheduled jobs in GautengJob Location : Gauteng, PretoriaDeadline : May 05, 2024Quick Recommended LinksJobs by LocationJob by industries Job PurposeSun Bet as the online sports betting division of Sun International drives the online gaming and sports betting strategy and business...
-
Technical Sales Representative
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa Michael Page Full timeAbout Our Client Technical Sales Representative (Drill and Blast) - GautengAt IMDEX we are forever curious - we believe in shaping the future of mining by questioning the status quo, addressing our customers challenges, and setting new benchmarks for what can be achieved in our industry. IMDEX is a leading global Mining-Tech company that enables drilling...
-
Senior Associate, Energy M&A
Found in: beBee jobs ZA - 2 weeks ago
Pretoria, Gauteng, South Africa Green Recruitment Company Full timeSenior Associate, Energy M&ATo execute the Energy strategy and actively contribute to the of business' strategic objectives by leading and participating in (as appropriate) various workstreams relating to the origination/developing, structuring, financing, negotiation, and execution of multidisciplinary renewable energy transactions/projects. This role...
-
Snr Manager Sales: Trans Banking Dev
Found in: beBee jobs ZA - 2 weeks ago
Pretoria, Gauteng, South Africa Nedbank Full timeNedbank's job vacancy, Career and RecruitmentJob title : Snr Manager Sales: Trans Banking Dev jobs in GautengJob Location : Gauteng, PretoriaDeadline : May 19, 2024Quick Recommended LinksJobs by LocationJob by industries Job PurposeTo manage and lead the sales team to achieve growth in market share and profitability and provide input that supports the...
-
Porter - Pretoria
Found in: beBee jobs ZA - 2 weeks ago
Pretoria, Gauteng, South Africa The Capital Hotels, Apartments & Resorts Full timeThe Capital Hotels, Apartments & Resorts's job vacancy, Career and RecruitmentJob title : Porter – Pretoria jobs in GautengJob Location : Gauteng, PretoriaDeadline : May 17, 2024Quick Recommended LinksJobs by LocationJob by industries Description:The Porter is primarily responsible to greet and welcome all guest to the hotel and relieve guests of their...
-
Geological Applications Specialist
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa Michael Page Full timeAbout Our Client Our client is a market leading mining chemicals and technlogy global company. Job Description The ideal candidate will be responsible for the following: Provide specialized geological expertise tailored to the unique challenges and requirements of mining and drilling operations.Conduct thorough on-site assessments and consultations at mining...
-
Agile Scrum Master
Found in: beBee jobs ZA - 1 week ago
Pretoria, Gauteng, South Africa Premier FMCG Ltd Full timePremier FMCG Ltd's job vacancy, Career and RecruitmentJob title : Agile Scrum Master – Waterfall jobs in GautengJob Location : Gauteng, Deadline : May 09, 2024Quick Recommended LinksJobs by LocationJob by industries Job Description Premier FMCG leads the Fast-Moving Consumer Goods (FMCG) industry with unwavering dedication to excellence and innovation.We...