Head of Customer Care

3 months ago

Centurion, South Africa Edge Executives Full time
Responsibilities:
  1. Logistics Management:
    • Oversee the entire transportation supply chain, including inbound and outbound logistics.
    • Collaborate with manufacturing organizations, transportation companies, and logistics providers.
    • Manage business relationships with suppliers and choose new partners.
    • Develop short-to-medium range plans for the logistics department based on the organizationâs long-range plans.
    • Set department-specific goals, prioritize them, and evaluate goal achievement.
    • Provide technical and disciplinary leadership to the logistics team.
    • Collaborate with the HR department for personnel decisions.
  2. Customer Care:
    • Improve customer service experience by addressing customer issues promptly.
    • Take ownership of customer problems and follow through to resolution.
    • Deploy strategies focused on enhancing customer satisfaction.
    • Set a clear mission for the customer care team.
  3. Budgeting and Cost Management:
    • Plan and execute the budget for the logistics department.
    • Ensure adherence to budgets.
    • Identify cost-saving opportunities while maintaining service quality.
  4. Manpower Development:
    • Train, coach, and develop the logistics team.
    • Execute the firmâs transportation and warehousing strategies.
    • Ensure employees are assigned tasks that match their competence.
  5. Performance Metrics:
    • Monitor performance outcomes, especially in organizations where logistics is outsourced.
    • Collaborate with transportation and warehousing leaders to analyze network opportunities.
    • Recommend efficient and low-cost network changes to support customer shipments.
Qualifications:
  • Bachelorâs degree in Logistics, Supply Chain Management, or a related field (Masterâs preferred).
  • Farm equipment experience
  • Proven experience in logistics management, preferably in the automotive industry.
  • Strong leadership skills and the ability to motivate and develop teams.
  • Excellent communication and negotiation abilities.
  • Proficiency in budgeting and cost management.

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