Experienced Call Centre Representative
1 day ago
We are seeking a dynamic and energetic individual to join our team as a Call Centre Agent. As a key member of our team, you will be responsible for delivering exceptional customer service and achieving sales targets.
The successful candidate will possess excellent verbal and written communication skills in English, with a second and third language being advantageous. Proficiency in working on Vici-dial and computer literacy are also essential.
Key Responsibilities:- Achieve daily, weekly, and monthly sales targets as agreed upon
- Meet the agreed daily talk time target
- Obtain, confirm, and update all client details accurately and efficiently
- Achieve monthly objectives as agreed with the team leader/manager
- Adhere to Call Centre policies and procedures
- At least 1 year sales experience within a Call Centre environment
- Knowledge of Debt Review, Debt Review Cancellation, and Debt Mediation would be preferable
- Proficiency in working on Vici-dial
- Computer Literate
- Saturdays may apply depending on sales targets
- Interpersonal skills
- Good Listening skills
- Pressure resilience
- Attention to detail
- Persuasiveness
- Client focused
- Result orientated
Basic Salary starting from R6500 plus a lucrative commission structure. This is a sales-driven position, and only applicants who meet the minimum requirements need to apply.
-
Experienced Call Centre Professionals
2 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeJob Opportunity at NCR Management CentreAbout the Role:We are seeking highly skilled and motivated individuals to join our team as Call Centre Agents. As a key member of our sales team, you will be responsible for meeting sales targets, maintaining client satisfaction, and adhering to company policies.Key Responsibilities:Meet and exceed sales targets...
-
Customer Service Representative
6 days ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeCustomer Service Representative **Job Summary:** As a Customer Service Representative at Call Centre Staffing, you will be the first point of contact for potential and existing customers. Your primary responsibility is to provide excellent customer service while driving sales of our network services and products. **Key Responsibilities:** • Handle...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Call Centre Staffing. As a key member of our sales team, you will be responsible for providing exceptional customer service while driving sales of our network services and products.Key ResponsibilitiesMake outbound calls to potential...
-
Insurance Call Centre Representative
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob SummaryWNS Global Services is seeking a highly skilled and customer-focused Insurance Call Centre Representative to join our team. As an Insurance Call Centre Representative, you will be responsible for providing exceptional customer service to our clients, answering their queries, and resolving their issues in a timely and professional manner.Key...
-
Sales Representative
6 days ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeJob Title: Sales Consultant **Job Summary:** We are seeking a highly motivated and results-driven Sales Consultant to join our team at Call Centre Staffing. As a Sales Consultant, you will be responsible for selling financial products and providing excellent customer service to our clients. **Responsibilities:** * Sell financial products to customers and...
-
USA Call Centre Representative
2 days ago
Cape Town, Western Cape, South Africa THANDA HUMAN CAPITAL Full timeWe are seeking a highly skilled and experienced USA Call Centre Agent to join our team at THANDA HUMAN CAPITAL.The ideal candidate will have a strong background in customer service, with a minimum of 6 months unbroken call centre experience.Key responsibilities will include:Providing exceptional customer service to American clientsAssisting with order...
-
Sales Representative
2 weeks ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeJob Description**Job Title:** Sales Consultant**Job Summary:** We are seeking a highly motivated and results-driven Sales Consultant to join our team at Call Centre Staffing. As a Sales Consultant, you will be responsible for selling financial products and providing excellent customer service to our clients.**Key Responsibilities:**Sales and Customer...
-
Cape Town, Western Cape, South Africa Pathfinders Consulting Pty (LTD) Full timeJob Title: Experienced Retentions Call Centre AgentAbout the Role:We are seeking an experienced Retentions Call Centre Agent to join our team at Pathfinders Consulting Pty (LTD). As a key member of our customer retention team, you will be responsible for engaging with customers who are considering canceling or switching services, understanding their...
-
Call Centre Team Lead
6 days ago
Cape Town, Western Cape, South Africa Allmed Healthcare Professionals Full timeCall Centre Manager Job Description **Job Summary:** We are seeking a highly skilled Call Centre Manager to lead our team of customer service professionals. As a Call Centre Manager, you will be responsible for overseeing the day-to-day operations of our call centre, ensuring that our customers receive exceptional service and support. **Key...
-
Call Centre Agent
2 weeks ago
Cape Town, Western Cape, South Africa THANDA HUMAN CAPITAL Full timeWe are seeking a highly skilled and passionate customer service representative to join our team at THANDA HUMAN CAPITAL. As a USA BPO Night Shift Call Centre Agent, you will play a critical role in assisting customers with tracking of orders, refunds, and other inquiries.Key Responsibilities:Provide exceptional customer service to American clients via phone...
-
Call Centre Operations Manager
6 days ago
Cape Town, Western Cape, South Africa Allmed Healthcare Professionals Full timeCall Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Call Centre Manager to join our team at Allmed Healthcare Professionals.Key Responsibilities:Team Leadership: Recruit, train, and supervise a team of call centre staff to ensure excellent customer service and high productivity.Performance Management: Develop and implement...
-
Experienced Sales Professionals Wanted
2 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeAbout the RoleNCR Management Centre, a leading outbound Call Centre, is seeking highly motivated and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.Key ResponsibilitiesDeliver exceptional customer service and achieve daily, weekly, and monthly sales targets as agreed upon.Meet the agreed daily talk...
-
Head of Call Centre Operations
1 week ago
Cape Town, Western Cape, South Africa ABC Worldwide Full time{"title": "Head of Call Centre Operations", "content": "Job SummaryABC Worldwide is seeking a highly skilled and experienced Head of Call Centre Operations to lead our call centre team. The successful candidate will be responsible for managing the operational delivery, ensuring adherence to service levels, and driving revenue realization and...
-
Insurance Call Centre Representative
5 days ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Insurance Call Centre AgentWe are seeking a highly skilled and motivated Insurance Call Centre Agent to join our team at WNS Global Services.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide exceptional customer service and maintain a positive attitude in a fast-paced...
-
Head of Call Centre Operations
2 days ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Title: Head of Call Centre OperationsABC Worldwide is seeking an experienced Head of Call Centre Operations to lead our customer service operations team. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational efficiency.Key Responsibilities:Develop and...
-
Senior Call Centre Operations Manager
1 week ago
Cape Town, Western Cape, South Africa Ver-Tex Solutions Full timeAbout Ver-Tex Solutions:We are a leading debt recovery company that prioritizes respect and professionalism in our approach. Our commitment to treating clients, employees, and debtors with dignity has earned us a strong reputation in the industry.Job Overview:We seek an experienced Senior Call Centre Operations Manager to lead our call centre team. The ideal...
-
Travel Call Centre Team Lead
5 days ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Team Leader – Travel Call CentreWe are seeking a highly skilled and experienced Team Leader to lead our Travel Call Centre team. As a Team Leader, you will be responsible for managing a team of Agents to create a customer-centric and high-performance culture.Key Responsibilities:Lead a team of Agents to achieve business objectives and improve...
-
Cape Town, Western Cape, South Africa abc Full time**Job Summary:**At abc, we are seeking an experienced **Operations Director** to lead our call centre team. The successful candidate will be responsible for managing overall operations and performance of the team, implementing and monitoring processes to improve efficiency and quality of service delivery, and developing and maintaining strong client...
-
Call Centre Team Manager
2 days ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Title: Call Centre Team ManagerWe are seeking a highly skilled Call Centre Team Manager to join our team at ABC Worldwide.Job Summary:The Call Centre Team Manager will be responsible for driving overall performance and managing International Insurance voice processes. This includes supervisory support, escalation/complaint handling, and delivering...
-
Call Centre Team Lead
1 week ago
Cape Town, Western Cape, South Africa ABC Worldwide Full time{"Job Title": "Call Centre Team Lead", "Job Description": "Job SummaryWe are seeking a highly skilled Call Centre Team Lead to join our team at ABC Worldwide.The ideal candidate will have a proven track record of driving performance and managing international insurance voice processes.Key Responsibilities:Drive overall performance and manage international...