Experienced Call Centre Representative

7 days ago


Cape Town, Western Cape, South Africa NCR Management Centre Full time
Job Title: Experienced Call Centre Agent

NCR Management Centre is seeking a dynamic and energetic individual to join our team as a Call Centre Agent. As a key member of our sales team, you will be responsible for delivering exceptional customer service and achieving sales targets.

Key Responsibilities:
  • Achieve daily, weekly, and monthly sales targets as agreed upon
  • Meet the agreed daily talk time target
  • Obtain, confirm, and update all client details accurately and efficiently
  • Achieve monthly objectives as agreed with the team leader/manager
  • Always adhere to the Call Centre policies and procedures
Requirements:
  • At least 1 year sales experience within a Call Centre environment
  • Knowledge of Debt Review, Debt Review Cancellation, and Debt Mediation would be preferable
  • Proficiency in working on Vici-dial
  • Computer Literate
  • Saturdays may apply depending on sales targets
Skills and Competencies:
  • Interpersonal skills
  • Good Listening skills
  • Pressure resilience
  • Attention to detail
  • Persuasiveness
  • Client focused
  • Result orientated
Remuneration:

Basic Salary starting from R6500 plus a lucrative commission structure.

Please note that this is a sales-driven position. Only applicants who meet the minimum requirements need to apply.



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