Contact Centre Supervisor

Contact Centre Supervisor Employment type: permanent Salary: Market Related Location: Sandton, South Africa Job Functions: Operations Industries: VAS SPECIFICATION A payment solutions provider is looking for a Contact Centre Supervisor to oversee the Operations of the Contact Centre including managing productivity and quality work of the advisors. Ensuring...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre performance...

Purpose of the position: To perform to the best of your abilities all duties and responsibilities as reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times. Duties and Responsibilities but not limited to: - Outbound calls related to CIT...

We're looking for a highly motivated Contact Centre Operations Coordinator to join our team in Johannesburg.Job OverviewThe successful candidate will be responsible for ensuring the smooth operation of our contact centre campaigns by overseeing the dialler system.Key ResponsibilitiesManaging and maintaining the dialler to optimize campaign...

About the RoleThe Welcome Centre Supervisor will be responsible for managing the front desk operations, including cash handling, membership sales, and customer support. This individual will also lead by example, motivating staff and promoting a culture of excellent service delivery.

About the RoleiSON Xperiences is currently seeking a skilled Contact Centre Agent to join our team. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and are willing to work in a dynamic and fast-paced environment.ResponsibilitiesProvide exceptional customer service and support via phone,...

**New exciting opportunity at OneCart.** We are looking to hire an experienced National Contact Centre Manager to develop, implement, manage and oversee OneCart's Contact Centre strategy,, objectives, SLAs and initiatives to provide excellent Customer Service. This includes both the WW Dash and OneCart marketplace contact centres and support for the OneCart...

**Purpose of the job**: Responsible for training new recruits and supporting experienced employees to improve their performance. Creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated in order to achieve ultimate customer satisfaction. **Responsibilities and **Duties**: - Developing...

Purpose: Duties and Responsibilities but not limited: - Perform daily quality assessments for advisors, on all platforms, to ensure compliance to processes and procedures. - Investigate complaints and immediately address failures. - Handover any training requirement picked up from QA sessions to the trainer to action with clear improvement areas and...

**KEY RESPONSIBILITIES** The role of a Call Centre Agent includes but is not limited to the following responsibilities: - Providing world-class service to all of our players - Strive for ‘first-contact-resolution’ on all customer queries - Ensuring that all communication and volume received during their respective shift is dealt with in the required...

**Job Functions**: - Answer incoming calls courteously within SLA - Manage all cases professionally and efficiently within the correct time frames - Provide personalised customer service by responding to the needs of the client - Ensure that all calls are captured on the relevant system (Dreamtec) - Clear knowledge and understanding of our corporate...

**Job ID**: 67296**Date Posted**: Posted 17 hours ago**Location**: Sandton**Job Title**: CONTACT CENTRE MANAGER (DEPOSITS & PAYMENTS) - SANDTON - GAUTENG **Job Function**: Responsible for the Deposits & Withdrawals departments and management of the functions therein. - Recruitment and disciplinary of Team Members - Oversight of Team rostering. - Monitoring...

**Job ID**: 67298**Date Posted**: Posted 17 hours ago**Location**: Sandton**Job Title**: CONTACT CENTRE MANAGER (DIGITAL x2) - SANDTON - GAUTENG **Job Function**: Responsible for the management and daily reporting of the iBranch Contact Centre - Digital. Responsible for systems and process management, operations management, cost management, resource...

**Job ID**: 67297**Date Posted**: Posted 17 hours ago**Location**: Sandton**Job Title**: CONTACT CENTRE MANAGER (VOICE x2) - SANDTON - GAUTENG **Job Function**: Responsible for the management and daily reporting of the iBranch Contact Centre - Voice. Responsible for systems and process management, operations management, cost management, resource management,...

Join a dynamic team at a leading global law firm’s Global Business Services Centre as a Compliance Supervisor! Lead a dedicated Compliance Team in ensuring regulatory compliance across continents. If you are an experienced Compliance professional with a background in Compliance/AML, strong communication skills, and a proactive problem-solving approach, we...

Purpose of the position:Contact Centre Team Leader Daily management of the team's operations and escalations. To ensure all tasks are carried out within SLA while adhering to process and procedure. To achieve excellent standards of customer service and satisfaction through effective personal customer relations skills. Lead, coach and motivate a team of...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...

High end luxury estate & conference centre in Sandton is looking for a Steward & Conference Centre Assistant to provide effective and efficient service to ensure that refreshments are prepared and served in time for meetings and conferences. This pertains to all related functions involved with monitoring of stock relevant to your role. Assist with check-in...